Stephanie Najarro
Tarzana,CA
Overview
14
14
years of professional experience
Work History
Tax Administrative Assistant
Tax Network USA
02.2024 - Current
- Maintained strict confidentiality regarding sensitive client information in accordance with company policies and legal requirements.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted in the development of training materials for new hires in the Tax Administrative Assistant role, fostering a strong onboarding experience.
- Paper filed federal and state tax returns.
- Experience with Logics software.
- Placed online orders for office supplies
Customer Service Coordinator
Anthony's International
05.2022 - Current
- Acted as the main point of contact for customers, addressing inquiries, concerns, and providing information promptly and courteously via phone and email.
- Maintained accurate customer databases by regularly updating contact information, documenting interactions, and efficiently resolving customer issues.
- Played a crucial role as a liaison between customers and internal departments, gathering and analyzing feedback to identify areas for process improvement and enhance overall customer satisfaction.
- Demonstrated exceptional organizational skills by effectively managing scheduling and coordinating for a diverse clientele, ensuring seamless service delivery.
- Managed customer complaints with a proactive approach, promptly resolving issues and, when necessary, escalating unresolved matters to the appropriate departments for swift resolutions.
Office and Inventory Associate
Sensor Systems
03.2019 - 11.2020
- Verified, and maintained records for accuracy of all inventory in ERP
- Audited all work orders were scanned into database accurately and were up to date
- Answered multiple inbound calls daily and responded to internal emails regarding inventory and supplies
- Distributed work orders to the team of 15 associates
- Fulfilled all product orders by inputting inventory updates through the inventory system within a required timeframe
- Supported the flow of incoming materials and outgoing products to meet customer requirements
Customer Service
Aah's! The ultimate gift store
04.2017 - 02.2019
- Processed in store and online orders and prepared orders for shipping
- Assisted customers to ensure they left satisfied by accommodating their needs
- Organized, merchandised, and stocked items
- Answered phones, took down messages, or transferred calls to appropriate individuals
Warehouse Associate
Nonpareil Boutique
07.2015 - 02.2017
- Prepared and processed orders by pulling and packing into boxes for shipping
- Inventory stock count and assisted in loading and unloading trucks
- Matched and reviewed purchase orders to packing slips to guarantee all required items were accounted for
- Checked merchandise against work orders
- Maximized sales and increased company's profit by shipping on time and accurately
Sales Associate
Target
07.2011 - 05.2015
- Processed payments by cash, check, credit cards, vouchers, and ach
- Issued receipts, refunds, credits, or change due to customers
- Assisted customers by providing information and resolving their complaints
- Processed merchandise returns and exchanges
- Stocked shelves, and marked prices on merchandise out on the floor
Education
Cal Burke High School
No Degree -
Los Ángeles Pierce College
Skills
- Customer Service
- Data Entry
- Inventory Management
- Bilingual English and Spanish
- Attention To Detail
- Ability to meet deadlines
- Client confidentiality
- Microsoft office
- Google workspace
Timeline
Tax Administrative Assistant
Tax Network USA
02.2024 - Current
Customer Service Coordinator
Anthony's International
05.2022 - Current
Office and Inventory Associate
Sensor Systems
03.2019 - 11.2020
Customer Service
Aah's! The ultimate gift store
04.2017 - 02.2019
Warehouse Associate
Nonpareil Boutique
07.2015 - 02.2017
Sales Associate
Target
07.2011 - 05.2015
No Degree -
Los Ángeles Pierce College
Cal Burke High School
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