Stephanie Nance
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Assessment Technician
Davis Technical College
09.2021 - Current
- Answered telephone, emails, text messages in regards to application questions; scheduling tests for the college students or outside industry testers.
- Provided key administrative assistance to senior management.
- Managed administrative tasks for Student Services, Admissions, Professional Testing and State Certifications.
- Responsible for protecting exam confidentiality and customer information.
- Precise and careful scheduling to utilize and maximize our 12 computers.
Team Leader/Manager
Chick-fil-A
05.2019 - 08.2021
- Led employee relations through effective communication, coaching, training, and development.
- Established and maintained performance, quality and service standards for professional customer care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier and Customer Service
RC Willey
03.2018 - 05.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Warehouse Secretary
R C WILLEY HOME FURNISHINGS
09.2017 - 03.2018
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Customer Service Representative
BED BATH & BEYOND ESERVICE CENTER
02.2017 - 08.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Receptionist
Americas Best Contacts and Eyeglasses
06.2016 - 01.2017
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Cashier/Customer Service
Chick-fil-A
03.2013 - 06.2016
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Certificate of Completion - Medical Coding & Billing
Salt Lake Community College
Salt Lake City, UT07.2023
High school diploma -
Home School
Ogden, UT2011
Skills
- Critical Thinking
- Office Supplies and Inventory
- Complex Problem-Solving
- Building Trust and Relationships
- Teamwork and Collaboration
- Organization and Administration
- Policy Knowledge
- Report Creation
- Microsoft Excel
- Staff Training
- Credit Card Payment Processing
- Microsoft Word
- Senior Leadership Support
- Customer Data Confidentiality
- Clerical Support
- Computer Proficiency
- Reading Comprehension
- Social Perceptiveness
- Issue and Complaint Resolution
- Customer Service
- Professional Telephone Demeanor
- Administrative Support
- Technical Support
- Records Preparation
- Schedule Mastery
- Data Evaluation
- Managing Multiple Tasks
- Receiving Support
- Typing Proficiency
- Problem-Solving Ability
- CRM Software
- Document Control
- Filing
- Prioritization
- Coordination
- Grammar
- Monitoring
- Spreadsheets
- Documentation
Timeline
Assessment Technician
Davis Technical College
09.2021 - Current
Team Leader/Manager
Chick-fil-A
05.2019 - 08.2021
Cashier and Customer Service
RC Willey
03.2018 - 05.2019
Warehouse Secretary
R C WILLEY HOME FURNISHINGS
09.2017 - 03.2018
Customer Service Representative
BED BATH & BEYOND ESERVICE CENTER
02.2017 - 08.2017
Receptionist
Americas Best Contacts and Eyeglasses
06.2016 - 01.2017
Cashier/Customer Service
Chick-fil-A
03.2013 - 06.2016
Certificate of Completion - Medical Coding & Billing
Salt Lake Community College
High school diploma -
Home School
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