Stephanie Narine
New York
Summary
Operations professional with extensive experience in optimizing processes and improving operational efficiency. Highly organized with strong focus on team collaboration and achieving results. Known for adaptability and reliability, with expertise in resource management and workflow optimization.
Overview
11
11
years of professional experience
Work History
Assistant Operations Manager
Manhattan Pain Medicine
01.2024 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Coordinated with the Head of Operations in different operational issues and promotional activities.
- Optimized workflow to meet tight deadlines, managing multiple project timelines.
- Oversaw inventory management efforts, ensuring adequate supplies were available for daily operations without excess waste or costs.
- Enhanced team efficiency by streamlining operational processes.
- Coordinated cross-departmental meetings for smoother project transitions.
- Developed comprehensive reports to inform management decisions.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Led team to exceed quarterly goals through strategic planning and execution.
- Assisted in recruiting, hiring and training of team members.
- Led process improvement initiatives resulting in decreased wait times and increased efficiency throughout the clinic''s operations workflow.
- Collaborated with healthcare professionals to develop comprehensive care plans for patients, improving overall health outcomes.
- Facilitated communication between clinical staff and administration, fostering an environment of collaboration and teamwork.
- Implemented quality control measures for continuous improvement in operational efficiency and patient care
- Managed budgets and financial resources effectively, optimizing allocation of funds across departments.
- Enhanced patient satisfaction by ensuring timely scheduling and appointment management.
- Championed patient advocacy efforts by actively listening to concerns and ensuring that their needs were addressed in a timely and compassionate manner.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Dental Office Manager
Faiq Dentistry
07.2021 - 08.2023
- Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
- Managed and created office systems, projects and monitored office performance
- Created and supervised administrative training protocols and manuals, reviewed daily operations and activities to determine progress of office goals and objectives
- Assisted in preparing and overseeing policies to coordinate all department activities to achieve long-range goals and objectives for profitability and growth
- Managed the inventory of dental supplies and equipment, ensuring proper stock levels and cost-effectiveness
- Instructed and reviewed with patient information concerning hospitalization including health plan status and research eligibility
- Obtained verification and necessary pending authorizations and collected financial liability for elective procedures
Office Coordinator
Memorial Sloan Kettering Cancer Center
10.2019 - 01.2023
- Coordinates the day‐to‐day management of office supplies, equipment, and facilities of the practice as appropriate to include maintenance, inventory management, all inbound and outbound mail, logistics and security
- Managed heavy call volume and assisted patients in a timely and courteous manner by functioning as the primary office contact for scheduling exams, appointments, and procedures
- Establishes, reviews and revises work processes and procedures to ensure efficient administrative practices
- Builds internal organizational capacity and collaborates internally to connect public health practice to social justice by engaging community partners
- Develops and facilitates high-level workshops on the social determinants of health, implicit bias, institutional racism, systemic barriers to race and health equity and strategies to shift practice in clinical settings
- Coordinates and implements health equity work which requires working with multisectoral partners to examine and reshape practices, power and influence for more equitable outcomes
- Liaises with the Finance department to coordinate all fiscal activities of the department
- Manages internal and external meetings and travel for Department staff
- Collaborates with members of billing, research, nursing, and administrative staff in other departments and regional sites that resulted in faster turnaround for patient treatment
- Ensures patient satisfaction, including resolving problems and implementing new processes as needed
Office Manager
Water’s Edge Dermatology
04.2018 - 07.2019
- Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
- Coordinated and managed the day-to-day operations of the practice
- Developed, implemented, and maintained office policies and procedures
- Ensured patient satisfaction, including resolving problems and implementing new processes as needed
- Established and maintained public health effective working relationships with various partnering agencies such as hospitals, federally qualified health centers, community-based organizations, schools, worksites, city/county officials, and social service agencies
- Coordinated logistics for internal and external meetings and conferences
- Ensured regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations
Lead Client Service Specialist
Palm Beach County Tax Collectors Office
04.2014 - 04.2018
- Provided first point of contact assistance from seven lines of services (Driver’s License, DMV, Property Taxes, Business Taxes, Hunting and Fishing Licenses)
- Created and managed weekly reports on closing amounts which ranged from $10,000 to $200,000
- Processed 50 to 100 documents from all lines of services while maintaining strict confidentiality
- Maintained and managed a detailed filing system of over 40 workstations, including accounting and private government documentation utilizing CRM databases
- Worked with city and county government officials to develop policies and actions that promote all aspects of equity in service offerings
- Identified and addressed strengths, weaknesses, challenges, and opportunities that exist in the community to improve legal and fiscal status
- Reconciled cash transactions daily with oversight of end of day tally and closeouts ranging from $100,000 to $400,000
Education
Master of Healthcare Administration -
South University
West Palm Beach, FL09.2019
Bachelor of Health Science -
South University
West Palm Beach, FL06.2017
Skills
- Microsoft Office (Excel, PowerPoint)
- Splunk
- Salesforce
- HubSpot
- CRM
- Data analysis
- Operational efficiency
- Project management
- Employee supervision
- Team leadership
- EMR systems proficiency
- Medical terminology
Leadership Experience
- COVID19 Vaccine Response Study, Memorial Sloan Kettering Cancer Center, New York, NY, 12/01/20, Present, Manages study for Dr. Shah which primarily manages scheduling and overseeing the appointments in three‐month intervals., Increases the utilization of the COVID teams to improve vaccine distributions amongst clients and diverse, underserved populations., Other responsibilities include ensuring that the labs are fully stocked with the necessary information and supplies to conduct the study, performing audits to ensure success of the study by controlling the workflow to meet the department’s needs and serves as Patient Liaison for the medical trials.
- CV Central Project, 06/01/21, Present, Leads and supports the CV Central project for the Adult Bone Marrow Transplant Service (BMT) three phases including inputting all 18 criterion of CV information and credentialing of 28 BMT providers into the Credentials Repository by utilizing methodologies to collect and update the system and providing leadership and support through interdepartmental and interdepartmental collaboration in partnership with Weill Cornell.
Timeline
Assistant Operations Manager
Manhattan Pain Medicine
01.2024 - Current
Dental Office Manager
Faiq Dentistry
07.2021 - 08.2023
Office Coordinator
Memorial Sloan Kettering Cancer Center
10.2019 - 01.2023
Office Manager
Water’s Edge Dermatology
04.2018 - 07.2019
Lead Client Service Specialist
Palm Beach County Tax Collectors Office
04.2014 - 04.2018
Bachelor of Health Science -
South University
Master of Healthcare Administration -
South University
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