Stephanie Nataren
Haltom City,TX
Summary
Accomplished Underwriting Manager/General Sales Manager with a proven track record at Adonis Auto Group, enhancing sales development and underwriting efficiency. Expert in credit analysis and leadership, I led teams to exceed sales targets through innovative training and coaching. Skilled in CRM software, I fostered strong client relationships, contributing to significant business growth. Hardworking Underwriting Manager/General Sales Manager with over 10 years of experience in Buy Here Pay Here industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
18
18
years of professional experience
Work History
Underwriting Manager/General Sales Manager
Adonis Auto Group
Grand Prairie, TX
08.2019 - Current
- Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.
- Managed a high-performing team of underwriters, providing guidance and support to ensure consistent results.
- Collaborated with sales teams to drive profitable growth and maintain strong relationships with key clients.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Implemented technology solutions to automate various underwriting tasks, increasing efficiency and reducing manual errors.
- Coordinated cross-functional projects aimed at improving overall business performance through innovative problem-solving approaches.
- Conducted regular performance reviews for team members, fostering professional growth and promoting a culture of continuous improvement.
- Established robust internal controls to minimize operational risks while maximizing profitability.
- Proactively identified areas for process improvement within the department, implementing changes that led to increased efficiency across teams.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Upheld company policies and implemented standards fairly.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Mentored junior staff members, fostering professional growth and development within the organization's talent pool.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
Account Manager
Adonis Auto Group
Grand Prairie, TX
01.2018 - 08.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed and implemented strategies to increase client retention.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
General Sales Manager /Lot Attendant Manager
My Car Store
Fort Worth, TX
12.2014 - 12.2017
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
- Maintained extensive knowledge of company products and services.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Added and maintained key tags, inspection decals, and window stickers for 40 + vehicles on sales lot.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Maintained attractive, tidy parking lot for My Car Store dealership.
- Drove automobiles to other dealerships or vendors for pickups and deliveries..
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted regular inventory audits to maintain accurate records of vehicles on the lot.
- Achieved consistent compliance with local regulations through proactive planning and thorough documentation practices.
Warehouse Shipping Lead
Electrolux
Dallas Tx
01.2012 - 12.2014
- Implemented safety protocols for warehouse staff, reducing workplace accidents and injuries.
- Trained new employees on warehouse procedures, ensuring consistency in performance across the team.
- Reduced errors in shipped orders with thorough quality checks and proper documentation.
- Established clear communication channels within the team to facilitate smooth information flow regarding order statuses.
- Collaborated with other departments to resolve any shipping issues or discrepancies promptly.
- Streamlined shipping operations for faster order fulfillment and better customer satisfaction.
- Managed a team of warehouse associates, delegating tasks to maximize productivity.
- Assisted with forecasting inventory needs based on historical trends and sales projections.
- Increased warehouse efficiency by implementing improved shipping procedures and processes.
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Maintained top performance standards while working in hot warehouse environment.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Handled day-to-day shipping and receiving overseeing more than 45 + loads a day.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Store Manager
Dollar General
Irving, TX
02.2010 - 01.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
Payless
Irving, TX
04.2006 - 02.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and implemented successful staff incentive programs to motivate employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
GED -
Dallas Can Academy
Dallas Tx07.2002
Skills
- Underwriting guidelines
- Credit analysis
- Sales Support
- Analyzing data
- Leadership and team building
- Employee Motivation
- Team Development
- Sales Development
Languages
Spanish
Limited Working
Timeline
Underwriting Manager/General Sales Manager
Adonis Auto Group
08.2019 - Current
Account Manager
Adonis Auto Group
01.2018 - 08.2019
General Sales Manager /Lot Attendant Manager
My Car Store
12.2014 - 12.2017
Warehouse Shipping Lead
Electrolux
01.2012 - 12.2014
Store Manager
Dollar General
02.2010 - 01.2012
Store Manager
Payless
04.2006 - 02.2010
GED -
Dallas Can Academy