Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Ned-Rougeau

Lake Charles

Summary

Adept at managing high-pressure situations, I enhanced game play and customer satisfaction at Horseshoe Casino through exceptional service and adherence to rules, showcasing my problem-solving skills and attention to detail. My experience includes heavy lifting and team collaboration, demonstrating both physical stamina and the ability to work effectively in team settings.

Overview

22
22
years of professional experience

Work History

Package Handler

United Parcel Services, UPS
07.2020 - Current
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.

Poker Dealer

Horseshoe Casino
12.2022 - 01.2025
  • Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
  • Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
  • Enforced casino rules and regulations, promoting fair play among customers.
  • Exceeded customer expectations through friendly interactions while maintaining focus on managing game play.
  • Promoted responsible gambling practices among patrons in accordance with company guidelines and industry best practices.
  • Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.

Table Games Dealer

Golden Nugget Casino
05.2020 - 04.2022
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Dealt cards and compared hands to determine winners of games such as blackjack.

Poker Dealer

Isle of Capri Casino
05.2003 - 04.2019
  • Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
  • Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
  • Enforced casino rules and regulations, promoting fair play among customers.
  • Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.

Education

Associate Degree In Process Plant Technology - Process Plant Technology

McNeese State University
Lake Charles, LA
05.1998

Bachelor In Criminal Justice - Criminal Justice

McNeese State University
Lake Charles, LA
12.1989

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Willing to learn
  • Problem-solving
  • Lifting and sorting
  • Physical strength and stamina

Timeline

Poker Dealer

Horseshoe Casino
12.2022 - 01.2025

Package Handler

United Parcel Services, UPS
07.2020 - Current

Table Games Dealer

Golden Nugget Casino
05.2020 - 04.2022

Poker Dealer

Isle of Capri Casino
05.2003 - 04.2019

Associate Degree In Process Plant Technology - Process Plant Technology

McNeese State University

Bachelor In Criminal Justice - Criminal Justice

McNeese State University

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Stephanie Ned-Rougeau