Stephanie Neeley
Bothell
Summary
Dynamic security professional with extensive experience at Securitas Security, adept in incident reporting and de-escalation techniques. Proven track record in enhancing safety protocols and collaborating with law enforcement. Strong leadership and communication skills foster a secure environment, ensuring exceptional service and swift response to emergencies.
Overview
2026
2026
years of professional experience
Work History
Hospital Security Officer
Securitas Security
Seattle, WA
2022 - Current
- Monitored hospital premises to ensure safety and security for patients, staff, and visitors.
- Conducted regular patrols to identify and report potential security risks or violations.
- Collaborated with law enforcement during incidents to maintain a safe environment.
- Responded promptly to alarms and emergency situations, executing established protocols.
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Assistant Manager
Forever 21
Santa Rosa, CA
2017 - 2022
- Led daily store operations, ensuring high standards of customer service and merchandise presentation.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Collaborated with upper management to develop and implement strategic initiatives for increased profitability.
- Monitored staff performance, providing constructive feedback to improve productivity and morale.
- Executed loss prevention strategies, minimizing shrinkage through effective training and awareness programs.
- Coordinated scheduling and staffing needs, optimizing workforce efficiency during peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Associate Trainer
Panera Bread
Santa Rosa, CA
2015 - 2017
- Developed training materials to enhance team performance and customer service skills.
- Facilitated onboarding sessions for new hires, ensuring adherence to Panera's operational standards.
- Implemented coaching strategies that improved employee engagement and retention rates.
- Conducted regular assessments of training effectiveness to refine program content and delivery methods.
Education
Associate of Science - Social And Behavioral Sciences
Santa Rosa Junior College
Santa Rosa, California, CAAssociate of Science - Social And Behavioral Sciences
Santa Rosa Junior College
Santa Rosa, California, CASkills
- Security equipment use
- Leadership qualities
- Verbal communication
- Physical security
- Incident reporting
- De-escalation techniques
- Access control
- Policy enforcement
- Patrol monitoring
- ER security
- CCTV monitoring
Timeline
Hospital Security Officer
Securitas Security
2022 - Current
Assistant Manager
Forever 21
2017 - 2022
Associate Trainer
Panera Bread
2015 - 2017
Associate of Science - Social And Behavioral Sciences
Santa Rosa Junior College
Associate of Science - Social And Behavioral Sciences
Santa Rosa Junior College