STEPHANIE NEGRETE
Fort Worth,TX
Summary
Flexible and dedicated Customer service representative who excels at multitasking and following instructions to achieve company goals and meet all deadlines. Looking to utilize my knowledge and experiences to fill your customer service position.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Agent
Vital Records Control
09.2022 - 08.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Prepare patient files for delivery with confidentiality knowledge.
- Responded to emails for customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
ADMINISTRATIVE ASSISTANT
ALLEGIANCE STAFFING
01.2022 - 09.2022
- Answer and direct 30+ calls daily with goals including placing employment
- Greet all applicants and clients in a professional and friendly manner
- Successfully direct and help applicants fill out applications and perform all necessary required tests
- Organize and schedule interviews
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Act as the point of contact for internal and external clients
- Plan meetings and take detailed minute to write and distribute email, correspondence memos, letters, faxes and forms.
AUDITOR
LG ELECTRONICS
01.2019 - 12.2021
- Monitored and performed operational checks for quality assurance
- Identified damaged items in the warehouse
- Documented outbound audit outcome
- Communicated all problems and concerns of shipment scanning to the Warehouse Supervisor
- Ensured accuracy and quality control by scanning outbound shipments
- Ensured to comply with all procedures established to product controls
- Audited orders for accuracy and integrity and ensured that the store receives accurate ordered cases and quantities
- Prepared selector assignments for stores that was to be audited
- Transferred product for processing to audit place
- Notified loader when pallets are completed and ready to be loaded on trailer
- Identified discrepancies on audit report and ensured to make timely corrections.
Education
CERTIFIED MEDICAL ASSISTANT -
ATI TECHNICAL TRAINING CENTER
10.2008
DIPLOMA -
FORT WORTH CAN ACADEMY
06.2008
Skills
- Clerical
- Data entry
- Microsoft literate
- Problem-solving
- Computer literacy and technology skilled
- File management
- Scheduling
- Excellent typing skills (40-45 wmp)
- Self-motivated
- Excellent organizational and time management skills
Timeline
Customer Service Representative Agent
Vital Records Control
09.2022 - 08.2024
ADMINISTRATIVE ASSISTANT
ALLEGIANCE STAFFING
01.2022 - 09.2022
AUDITOR
LG ELECTRONICS
01.2019 - 12.2021
CERTIFIED MEDICAL ASSISTANT -
ATI TECHNICAL TRAINING CENTER
DIPLOMA -
FORT WORTH CAN ACADEMY
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