Stephanie Nelson
Scottsdale,AZ
Summary
Experienced relationship management professional with over 10 years of relevant experience. Background in commercial and retail operations. Strengths include operations management, client engagement, product presentation, cross selling, staff training & development, and cash management. Strong Process Management Dedicated Client focus Critical Thinking Bilingual - Spanish Excellent communication Understands Business functions quickly Conflict Resolution
Overview
5
5
years of professional experience
Work History
Assistant Community Manager
Greystar
06.2023 - Current
- Oversee lease enforcement process for prospective residents and renewal residents
- Reconciled resident account activity to ensure accurate status and billing status
- Ensure that all proper and legal documents are processed for non-payment of rent, non-compliance resident notices etc
- And properly served to resident(s)
- Coordinating team activities through tactical planning
- Cultivated a positive and collaborative work environment fostering strong teamwork
- Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, fostering strong relationships and addressing any concerns
- Interim manager in the absence of community manager
- Ensure compliance with company policies and regulations.
Assistant Community Manager
Mark-Taylor
09.2022 - 06.2023
- Managed various community accounting and financial reporting such as reports, monthly financials, market rent survey, input of rent payments, ensuring home units are ready for move ins
- Ensured accurate and timely processing of vendor invoices, maintaining meticulous record-keeping
- Successfully managed and maintained a portfolio of clients, ensuring a high renewal rate of 50-65%
- Ensured that all proper and legal documents are processed for non-payment of rent, non-compliance resident notices etc
- And properly served to the resident(s)
- Reconcile resident account activity to ensure accurate billing
- Assisted leasing sales team with training, coaching, and best practices
- Assisted community manager with backup support in community operations.
Operations Manager
Cherish Farm Fresh Eatery
02.2019 - 06.2022
- Led the payroll process, ensuring accurate and timely payment to employees
- Negotiated with vendors and suppliers to procure high-quality produce, achieving cost savings and processing invoices promptly
- Implemented meticulous inventory management practices, optimizing stock levels and minimizing waste
- Led by example in demonstrating a strong work ethic, attention to detail, and commitment
- Ensured adherence to health and safety regulations, maintaining a clean and hygienic environment
- Managed and trained kitchen, host and wait staff to ensure smooth operations and excellent customer service.
Education
Skills
- MS Office: Excel, Word, Outlook, Power point
- Teams
- Proprietary Leasing & property management applications
- Yardi
- Onsite
- Happy Co
- CRM
- Entrata
- LATCH
- Snappt
- Pure access
- Package Concierge
- PetScreening
Timeline
Assistant Community Manager
Greystar
06.2023 - Current
Assistant Community Manager
Mark-Taylor
09.2022 - 06.2023
Operations Manager
Cherish Farm Fresh Eatery
02.2019 - 06.2022
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