Stephanie Nelson

• Took over the distressed 330-unit Roosevelt Point multifamily and student housing property in November with just 33% occupancy.
• within 3 months, increased occupancy to 70% by focusing on customer service, accuracy, and team collaboration.
• Surpassed leasing goals using smart sales techniques and personalized leasing approaches.
• Invoice processing.
• Conducted audit of resident accounts and set up Roosevelt Point CRM and Yardi Voyager with correct details
• Managed lease-up properties focusing on mid-rise buildings and maintaining high occupancy rates.
• Set up and trained a team on CRM, Yardi, Rise Buildings, Conservice and other systems.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Ensured work order completion within 48 hours through unit inspections and walks.
• Responsible for monthly accounting, conducting weekly financial meetings with ownership, evictions and processing over for a cash property.
• Ensure strict compliance with Fair Housing, and safety rules for property well-being - Proactively investigated and reported incidents to protect residents, staff, and stakeholders.

• Managed various community accounting activities including daily bank deposits, record collection activity, daily input of rent payments, weekly reports, and monthly financials, processed legal documents for non-payment of rent and non-compliance resident notices
• Surpassed leasing goals using smart sales techniques and personalized leasing approaches
• Successfully handled lease renewals to achieve a 50-60% tenant retention rate.
• Collaborated with the property manager and assistant manager to oversee a $2 million renovation project.
• Managed and coordinated the completion of renovation projects and upgrades within the property.
• Supervised the renovation of multiple units to ensure quality and timely completion.
• Demonstrated sound judgment in addressing resident requests and concerns effectively

• Proven track record in overseeing daily operations, managing staff, and ensuring quality control

• Skilled in onboarding, training, and leading high-performing teams for operational success.

• Expertise in managing inventory, minimizing waste, and implementing cost-saving measures

• Experienced in managing vendor relationships, negotiating contracts, and ensuring timely deliveries Analyzed business performance and proposed recommendations

• Skilled in planning and executing events, catering services, and promotions to drive revenue.