Stephanie Nelson
Lebanon,TN
Summary
Detail-oriented and compassionate Advanced Medical Support Assistant with two years of experience in healthcare administration, seeking a remote position within Veterans Affairs. Proven track record in enhancing patient care and ensuring efficient operational processes. Committed to delivering high-quality support to veterans and their families in a virtual environment.
Overview
13
13
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Affairs
03.2023 - Current
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided comprehensive administrative support in a busy healthcare environment, managing patient intake, patient discharges, complete patient movements and scheduling.
- Train AMSAs ensuring adherence to VA policies and procedures
- Cross cover multiple wards as needed
- Keep supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer information, answer questions, and direct calls to staff.
- Collaborate with doctors, nurses and social workers for the care of the patients
- Interact with veterans and family members to assure that they are comfortable and happy with their experience.
- Updates physician assignments
- Report operational problems with recommended corrective action
Medical Assistant/ Administrative Assistant
American Family Care
12.2022 - 03.2023
- Communicate with medical doctors, physician assistants, nurse practitioners and all other medical staff to guarantee all medical care to the patient is met
- Prepare initial patient charts for admission and update patient charts.
- Perform clerical duties, such as word processing, data entry, answering phones and filing.
- Verify appropriate lab couriers pick up collected lab specimens
- Collaborate daily with the facility physicians, nurse, practitioners, patients and outside facilities for the care of the patients
- Provide guidance, advice and training to improve business’ understanding of related laws and regulatory requirements.
- Maintain advanced knowledge of procedures and policies that affect patient flow and care such as provider availability, follow-up care and patient referrals
- Communicate effectively with patients in person, by phone or in writing, to prepare reports and resolve patient concerns
- Verified and scanned in patient insurance
Client Experience Manager
Orange Door
07.2020 - 08.2022
- Remote Job
- Answer phones; distribute messages, follow-up on phone messages and emails.
- Scheduled estimate appointments and confirmed appointment times each morning via text reminder
- After each job was approved, communicate with estimator or production team to schedule the project.
- Maintain organized files so they are easily accessible if necessary
- Ability to work independently to meet deadlines for the company and customers.
- Ability to communicate effectively with customers and other employees
- Advanced knowledge of company policies and procedures
Elderly Caregiver
Roberta Deree
05.2018 - 07.2022
- Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Encouraged patient to participate in safe physical activity to help boost mood and improve overall wellness.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided compassionate and patient-focused care to cultivate well-being.
Caregiver, Special Needs
Elaine Hussey
08.2014 - 03.2017
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Medical Assistant
Cumberland Pediatrics
02.2012 - 06.2013
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Scheduled appointments for referral visits and follow-up care
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
Medical Assistant -
Remington College
Nashville, TN04.2004
Skills
- Proficient in electronic health record (EHR) systems, (eg,VistA, CPRS)
- Strong organizational and multitasking abilities with a focus on detail in remote environments
- Excellent verbal and written communication skills to interact effectively with patients, medical staff, and other team members, ensuring effective virtual interactions
- Ability to maintain confidentiality and adhere to ethical standards in a remote healthcare setting
- Emergency procedures understanding
- Knowledge of medical terminology and healthcare practices related to veterans' services
- Familiarity with the regulations, guidelines, and procedures specific to the VA healthcare system to ensure compliance and quality standards
- Experience in patient scheduling and managing healthcare workflows
Timeline
Advanced Medical Support Assistant
Veterans Affairs
03.2023 - Current
Medical Assistant/ Administrative Assistant
American Family Care
12.2022 - 03.2023
Client Experience Manager
Orange Door
07.2020 - 08.2022
Elderly Caregiver
Roberta Deree
05.2018 - 07.2022
Caregiver, Special Needs
Elaine Hussey
08.2014 - 03.2017
Medical Assistant
Cumberland Pediatrics
02.2012 - 06.2013
Medical Assistant -
Remington College
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