Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant
Stephanie Nembhard

Stephanie Nembhard

Lawrenceville,GA

Summary

Obtaining an position with an innovative company where I can maximize my skills. Knowledgeable Sale Agent with a strong background in driving revenue growth and fostering client relationships. Strong track record in driving revenue growth of relationships. Skilled in managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.

Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.

Resourceful effective at achieving aggressive sales goals. Well-versed in establishing and expanding market presence to accomplish solid growth.

Overview

18
18
years of professional experience

Work History

Sales Agent/Insurance Underwriter

Senior Life Services
07.2023 - Current
  • Developed sales strategies to increase sales of insurance policies. Managed approximately 200 incoming /outgoing calls, and emails per day from customers
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Negotiated favorable terms for clients with carriers while maintaining strict adherence to underwriting guidelines.
  • Underwriting to ensure accurate risk assessment and appropriate coverage for clients'' unique situations.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Boosted overall sales team performance by introducing innovative sales techniques.
  • Fostered strong relationships with clients to ensure high levels of retention and satisfaction.
  • Achieved top sales agent status through consistent delivery of outstanding customer service and expert product knowledge.
  • Enhanced team productivity with introduction of new CRM tool, leading to better tracking of sales and customer interactions.
  • Increased policy renewal rates with personalized follow-up strategies.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Negotiated contracts and terms of sale with potential customers.
  • Analyzed risk factors to recommend appropriate coverage levels.

BDC REPRESENTATIVE

US AUTO SALES
07.2019 - 04.2023
  • Responsible for educating potential customers about US Auto products and services
  • Pre-Qualify and schedule dealership appointments for customers; Average of 150 monthly
  • Provide seamless purchasing experience by communicating with customers to identify needs & expectations
  • Respond to internet leads in a timely manner
  • Produced an average of 50 sales per month, with an average of 360 appointments per month
  • Maintained inventory knowledge so customers were abreast of all options before scheduling
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Contributed to dealership revenue by upselling additional products or services during the sales process.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.

ACCTS REC. SPECIALIST

ROLLAND GROUP LLC.
07.2009 - 07.2020
  • Responsible for Posting Cash Receipts in SAP FEBA
  • Collecting accts, by prioritizing the DSO
  • Prepare invoices and account statements for distribution
  • Plan networking events for CEO and senior leadership
  • Providing timely responses to inquiries via email, Facebook & LinkedIn network sharing sites
  • Prepare/process residential lease applications
  • Processed background and credit reference checks
  • Analyze and research customer accounts/ inbound payments
  • Responsible for recording minutes from business meetings
  • Provide Audit support for revenue annually and on ad hoc basis
  • General office and clerical duties and customer service responsibilities
  • Followed all company policies and procedures to deliver quality work.
  • Negotiated favorable contract terms with clients to secure long-term partnerships and drive revenue growth.
  • Exceeded sales targets by effectively presenting product benefits and addressing client concerns.

SENIOR SALES ADVISOR

DRIVETIME LLC
01.2014 - 01.2019
  • Serves as frontline liaison, utilizing underwriting techniques and negotiating skills to maintain customer satisfactory scores at peak levels
  • Educate qualified customers about benefits and options, answering questions, and setting appointments
  • Completed in person sales, finance, leasing, and extended service contracts offered to buyers
  • Responsible for obtaining finance approval from lending institutions
  • Exceeded sales targets consistently by utilizing strong prospecting and closing skills.
  • Managed key accounts effectively, resulting in increased customer satisfaction and loyalty.

INSURANCE SALES REP

BANKERS LIFE & CASUALTY
04.2007 - 03.2009
  • Contact and met with leads in need of financial security planning
  • Compute interest rates and premiums manually
  • Provide retirement planning vehicles to small business owners
  • Offer professional expertise to the senior market
  • Process and rectify client claim issues / field underwriting
  • Host educational seminars for potential/existing clients
  • Licensed to transact insurance business in the state of Georgia

Education

Certificate - Data Entry

PSI Institute of Business
Philadelphia PA

Insurance Licenses - Property & Casualty

Georgia Insurance Commission
Atlanta GA
05.2019

Insurance Licenses - Life, Health, Sickness

Georgia & Pennsylvania Insurance Commission
Atlanta GA
05.2006

Bachelor of Science - Business

University of Phoenix
Atlanta, CA
03.2025

Skills

  • Customer Relationship Management
  • Active Listening
  • Persuasion
  • MS Office Suite
  • Excel
  • PowerPoint
  • Word
  • Outlook
  • Adobe Reader
  • SAP FI Module
  • Sales
  • Under writing
  • Meeting facilitation
  • Revenue Growth
  • Cross-selling techniques
  • Sales strategy
  • Client analysis
  • Risk assessment
  • Sales pipeline management
  • Complex Problem-solving
  • Insurance underwriting
  • Negotiation techniques
  • Policy development
  • Consultative selling
  • CRM optimization
  • Performance analysis
  • Account management
  • Effective communication
  • Problem solving
  • Paperwork processing
  • CRM software usage

Accomplishments

  • Rising Star Award 2023
  • Ranked 10 company of 500 employees 2024
  • 20K Award
  • Agent of the day
  • President's Challenge Award

Timeline

Sales Agent/Insurance Underwriter

Senior Life Services
07.2023 - Current

BDC REPRESENTATIVE

US AUTO SALES
07.2019 - 04.2023

SENIOR SALES ADVISOR

DRIVETIME LLC
01.2014 - 01.2019

ACCTS REC. SPECIALIST

ROLLAND GROUP LLC.
07.2009 - 07.2020

INSURANCE SALES REP

BANKERS LIFE & CASUALTY
04.2007 - 03.2009

Certificate - Data Entry

PSI Institute of Business

Insurance Licenses - Property & Casualty

Georgia Insurance Commission

Insurance Licenses - Life, Health, Sickness

Georgia & Pennsylvania Insurance Commission

Bachelor of Science - Business

University of Phoenix

Similar Profiles

CREATE PROFILE
Stephanie Nembhard