Stephanie Nerada
VICTORIA,Texas
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
21
21
years of professional experience
Work History
Owner/Designer
The Glitter Shed Co.
11.2019 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Optician
Family Eyecare Of Cuero
05.2008 - 11.2019
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing in-store lab and equipment.
- Maintained clean and organized store environment, ensuring optimal product display and easy access for customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Streamlined appointment scheduling by implementing efficient system for booking eye exams and follow-up visits.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Achieved high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Operator/Scheduler/Medical Coder
Victoria Woman's Clinic
02.2003 - 05.2008
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Streamlined billing process for faster reimbursement by submitting accurate and timely insurance claims.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Maintained comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during scheduling process
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Education
High School Diploma -
Cuero High School
Cuero, TXSkills
- Business Planning
- Staff Training
- Profit and Loss Analysis
- Business Administration
- Client Service
- Sales Leadership
- Customer Relations
- Marketing and Advertising
- Product Branding
- Business Launch
Timeline
Owner/Designer
The Glitter Shed Co.
11.2019 - Current
Optician
Family Eyecare Of Cuero
05.2008 - 11.2019
Operator/Scheduler/Medical Coder
Victoria Woman's Clinic
02.2003 - 05.2008
High School Diploma -
Cuero High School