Stephanie Neri
Phoenix,AZ
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally while ensuring safety.
Overview
1
1
year of professional experience
Work History
Web, Agent
Maximus Federal
12.2022 - Current
- Followed company policies and procedures to properly and efficiently answer customers' concerns regarding their medical insurance
- Handled 50+ chats/ calls per day, giving detailed, personalized, friendly and polite service to ensure customer satisfaction
- Kept a professional tone and demeanor to reflect the views of the company
- Completed all additional trainings and tasks in a timely manner
- Properly directed inbound calls in phone queues to improve call flow
- Developed e ective relationships with all call center departments through clear communication
- Worked with upper management to ensure appropriate proper changes were made to improve customer satisfaction
- Demonstrated mastery of customer service scripts within specified timeframes.
Flight Attendant
SkyWest Airlines
03.2022 - 11.2022
- Performed all duties as directed by the Company policies and procedures to ensure maximum customer safety and comfort
- Serving all passengers is a professional and e cient manner
- Represented SkyWest Airlines image of integrity, resourcefulness, and professionalism
- Maintained company standards and regulations for attendance, personal grooming, and appearance while in uniform, or on company property
- Attended preflight briefings and conducted preflight checks
- Accounted for money collected from alcoholic beverage service if applicable
- Explained and demonstrated the use of safety equipment and procedures and enforced all safety regulations as appropriate
- Prepared the aircraft for passengers, greeted passengers, and seat assignments, assisted with carry-on baggage stowage and security.
Education
Bachelors - Business Administration
Arizona State University
Tempe, AZAssociates - Arts
South Mountain
Community College
Phoenix, AZSkills
- Excellent communication skills
- Great at multitasking
- Vast experience in customer service
- Positive Attitude
- Punctual
- Adaptable
- Flexible
- Team Player
- Collaborative Environments
Languages
Spanish
Native or Bilingual
Timeline
Web, Agent
Maximus Federal
12.2022 - Current
Flight Attendant
SkyWest Airlines
03.2022 - 11.2022
Bachelors - Business Administration
Arizona State University
Associates - Arts
South Mountain
Community College