Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Neri

Phoenix,AZ

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally while ensuring safety.

Overview

1
1
year of professional experience

Work History

Web, Agent

Maximus Federal
12.2022 - Current
  • Followed company policies and procedures to properly and efficiently answer customers' concerns regarding their medical insurance
  • Handled 50+ chats/ calls per day, giving detailed, personalized, friendly and polite service to ensure customer satisfaction
  • Kept a professional tone and demeanor to reflect the views of the company
  • Completed all additional trainings and tasks in a timely manner
  • Properly directed inbound calls in phone queues to improve call flow
  • Developed e ective relationships with all call center departments through clear communication
  • Worked with upper management to ensure appropriate proper changes were made to improve customer satisfaction
  • Demonstrated mastery of customer service scripts within specified timeframes.

Flight Attendant

SkyWest Airlines
03.2022 - 11.2022
  • Performed all duties as directed by the Company policies and procedures to ensure maximum customer safety and comfort
  • Serving all passengers is a professional and e cient manner
  • Represented SkyWest Airlines image of integrity, resourcefulness, and professionalism
  • Maintained company standards and regulations for attendance, personal grooming, and appearance while in uniform, or on company property
  • Attended preflight briefings and conducted preflight checks
  • Accounted for money collected from alcoholic beverage service if applicable
  • Explained and demonstrated the use of safety equipment and procedures and enforced all safety regulations as appropriate
  • Prepared the aircraft for passengers, greeted passengers, and seat assignments, assisted with carry-on baggage stowage and security.

Education

Bachelors - Business Administration

Arizona State University
Tempe, AZ

Associates - Arts

South Mountain Community College
Phoenix, AZ

Skills

  • Excellent communication skills
  • Great at multitasking
  • Vast experience in customer service
  • Positive Attitude
  • Punctual
  • Adaptable
  • Flexible
  • Team Player
  • Collaborative Environments

Languages

Spanish
Native or Bilingual

Timeline

Web, Agent

Maximus Federal
12.2022 - Current

Flight Attendant

SkyWest Airlines
03.2022 - 11.2022

Bachelors - Business Administration

Arizona State University

Associates - Arts

South Mountain Community College

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Stephanie Neri