Stephanie Neri
Somerdale,NJ
Overview
2021
2021
years of professional experience
Work History
Old Nelson
Jenny
Somerdale
01.2018 - 02.2021
- Checked personal identifications during alcohol and tobacco sales.
- Maintained work area and kept cash drawer organized.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers and provided friendly customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed credit card transactions accurately and efficiently.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Server
Bertuccis Restaurant
Langhorne
01.2014 - 04.2017
- Filled condiments and napkin containers during slack periods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded to ad hoc cleaning duties at end of shift.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took orders from customers accurately and in a timely manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Monitored dining room for cleanliness and proper set-up at all times.
Server
Fridays Bar And Grill
Langhorne
01.2005 - 12.2013
- Filled condiments and napkin containers during slack periods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server/trainer
Red Lobster
Langhorne
- Supervised, evaluated or referred instructors to skill development classes.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Explained goals and expectations required of trainees.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
- Calculated charges, issued table checks, and collected payments from customers.
Education
Harry S Truman
Bristol paSkills
- Inventory management
- Cash handling
- Customer service
- Point-of-sale operation
- Food safety compliance
- Team building
- Employee training
- Menu knowledge
- Effective communication
- Problem resolution
- Attention to detail
- Supervision and leadership
- Organization
- Dependable and responsible
- Active listening
- Multitasking Abilities
Timeline
Old Nelson
Jenny
01.2018 - 02.2021
Server
Bertuccis Restaurant
01.2014 - 04.2017
Server
Fridays Bar And Grill
01.2005 - 12.2013
Server/trainer
Red Lobster
Harry S Truman