Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Stephanie Nesmith

Cuero,TX

Summary

Driven by a results-focused approach, I excelled at Brookshire Brothers by enhancing customer relations and staff supervision, leading to a noticeable improvement in service quality and operational efficiency. My expertise in money handling and team motivation, coupled with a strong compliance understanding, significantly reduced discrepancies and fostered a positive work environment.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Brookshire Brothers
04.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Front Desk Agent

Baymont By Wyndham
08.2021 - 03.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Front Desk Receptionist

Oilfield Housing
03.2020 - 10.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Employee Dining Room Server

Hard Rock Casino Seminole
07.2009 - 08.2018
  • Addressed employee concerns or complaints promptly, resolving issues to ensure a positive dining experience for all.
  • Helped maintain overall presentation of the dining area by arranging tables neatly before each mealtime event.
  • Maintained a clean and organized dining area, contributing to a positive dining experience for employees.
  • Upheld safety standards by promptly addressing potential hazards and reporting them to management.
  • Assisted in training new servers, sharing insights on best practices for exceptional service standards in the Employee Dining Room environment.
  • Contributed to an increase in employee morale by fostering a welcoming and inclusive atmosphere in the dining room.
  • Complied with health code regulations through diligent cleaning practices and proper handling of food items.
  • Coordinated food delivery schedules with kitchen staff, ensuring timely distribution of meals and minimizing wait times for employees.
  • Built rapport with colleagues through friendly interactions during meal services, promoting teamwork within the company culture.

Catering Assistant

Busch Gardens Tampa Bay
04.2004 - 02.2009
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
  • Supported efficient kitchen operations by maintaining a clean and organized workspace.
  • Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
  • Inspected catering equipment and utensils regularly to manage wear and tear.

Education

Diploma - Basic

Cuero High
Cuero, TX
06.1988

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Workload Management
  • Retail Operations
  • Employee Scheduling
  • Customer rapport
  • Compliance understanding

Timeline

Assistant Manager

Brookshire Brothers
04.2022 - Current

Front Desk Agent

Baymont By Wyndham
08.2021 - 03.2022

Front Desk Receptionist

Oilfield Housing
03.2020 - 10.2021

Employee Dining Room Server

Hard Rock Casino Seminole
07.2009 - 08.2018

Catering Assistant

Busch Gardens Tampa Bay
04.2004 - 02.2009

Diploma - Basic

Cuero High

Similar Profiles

CREATE PROFILE
Stephanie Nesmith