Stephanie Nettles
Jacksonville,FL
Summary
Accomplished Organizational Effectiveness Leader with a proven history of meeting company goals and utilizing consistent and organized practices. Successful at managing multiple priorities with a positive attitude. Strategize and design OE programs and policies to align with organizational changes. Extensive knowledge in Human Resources Management as well as employment laws.
Overview
17
17
years of professional experience
Work History
Senior Patient Access Representative II
Baptist Medical Center
Jacksonville Beach, FL
02.2008 - 04.2022
- Responsible for ensuring effective operations of day-to-day activities of patient registrations and admissions.
- Mastery of responsibilities and skills required to do complex Revenue Cycle work, including advanced knowledge of insurance plans and benefits.
- Subject Matter Expert in knowledge of EMTALA, HIPPA, and JCAHO policies.
- Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff, and general public.
- Lead new as well as existing staff to follow policies and procedures for department, and monitor adherence.
- Plan and oversee E-Learning tasks are completed by staff members monthly.
- Ability to quickly assess urgent situations within emergency room environment and provide issue resolutions and de-escalation.
- Improved financial performance by 30% in 2021.
Clinical Liaison Home Health
Baptist Medical Center
Jacksonville, FL
08.2015 - 10.2016
- Effectively communicated with hospital physicians and five case managers to ensure quality home health for discharged inpatients.
- Conducted patient assessments for physicians and case managers to review for allocation of field home health clinicians.
- Spearheaded implementation of new EMR Home Health physician documentation portal in 2016.
- Lead training and development classes regarding referrals, evaluations, and marketing activities.
- Maintained clinical documentation and physician correspondence within patient's healthcare history.
Front Office Executive
Beaches Dermatology
Jacksonville, FL
09.2006 - 01.2008
- Established and developed a strong administrative team to collaborate with scheduling dermatology services for two physicians and five physician assistants.
- Oversaw office inventory activities by maintaining appropriate level of merchandise.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Arranged quarterly sales and training events with pharmaceutical managers and clinicians.
- Top skin care sales consultant.
Education
MBA - Business
Western Governors University
Salt Lake City, UT12.2023
Bachelor of Science - Human Resources Management
Western Govenors University
Salt Lake City, UT01.2020
Skills
- Project Management (PMP) Certified
- Managerial Accounting
- Corporate Finance
- Human Resources Management
- Emotional Intelligence
- Business Acumen
- Performance Improvement Consultant
- Strong Time Management
- Strong Interpersonal Skills
Accomplishments
Patient Access unit council board member 2010 - 2012
Timeline
Clinical Liaison Home Health
Baptist Medical Center
08.2015 - 10.2016
Senior Patient Access Representative II
Baptist Medical Center
02.2008 - 04.2022
Front Office Executive
Beaches Dermatology
09.2006 - 01.2008
MBA - Business
Western Governors University
Bachelor of Science - Human Resources Management
Western Govenors University
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