Stephanie Neuhauser
Kokomo,IN
Summary
Self-motivated professional offering strong communication and 10 years of social media management experience with a Bachelor of Arts in Social Sciences. Works productively and collaborates well on teams, but also willingly takes direction by management and can independently complete tasks with attention to detail. Passionate about the power of positive social media content that promotes & grows businesses including their audience following.
Overview
18
18
years of professional experience
Work History
Customer Service Representative/Teller
Community First Bank of Indiana
Kokomo, IN
04.2023 - Current
- Ensure excellent customer service & provide support to peers when needed.
- Verify customers' identification to ensure compliance with laws & regulations.
- Process customer transactions, including deposits, withdrawals, & payments with accuracy while maintaining a balanced drawer.
- Answer customer inquiries regarding bank products and services.
- Maintain confidentiality of all records & information according to company policies.
- Identify fraudulent activity or suspicious behavior & report it to management.
Administrative Assistant/Secretary
Judson Road Christian Church
Kokomo, IN
01.2013 - 08.2023
- Facilitated day-to-day communications with guests, vendors, & staff and assisted Senior Minister regularly with additional tasks.
- Oversaw social media platforms (FB & Instagram), including ads, image creations, promotions, & announcements.
- Composed newsletters, reports, emails, slide presentations & other written correspondence using Canva, MS Office software, & occasionally Pro-Presenter & Photoshop.
- Managed & updated database systems timely & accurately.
- Maintained unity with staff & volunteers while upholding the church's mission.
- Coordinated special projects, meetings, & master calendar for senior minister and staff.
Service Coordinator
First Steps Of Indiana
Kokomo, IN
03.2006 - 02.2011
- Provided excellent customer service to clients by responding promptly to inquiries and resolving issues.
- Developed strong, close relationships with families and Therapists through thoughtfulness, compassion, and follow-up communication.
- Independently coordinated the implementation of service plans and therapies for children (birth-3 years) with developmental delays/disabilities & their families.
- Ensured that deadlines, state guidelines & mandates were met through detailed planning.
- Managed ongoing therapies, appointments, and services between Clients, School Corporations and Providers.
Education
Bachelor of Arts - Social & Behavioral Sciences
Indiana University
Kokomo, IN05-2002
Skills
- Social Media Management, including image/content creation
- Timeline Planning & Management
- Proficient Computer Skills (MS Office, Pro-Presenter, Canva etc)
- Detail-Oriented & Organized
- Internal Communications & Strong Writing Skills
- General Banking Knowledge
- Team-Focused & Quick-Learner
References
References available upon request.
Timeline
Customer Service Representative/Teller
Community First Bank of Indiana
04.2023 - Current
Administrative Assistant/Secretary
Judson Road Christian Church
01.2013 - 08.2023
Service Coordinator
First Steps Of Indiana
03.2006 - 02.2011
Bachelor of Arts - Social & Behavioral Sciences
Indiana University
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