Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Ngankeu-Nelms

Manchester

Summary

Highly-motivated, compassionate, reliable employee with desire to take on new challenges. Strong work ethic, efficiently completing tasks, adaptability, organized and exceptional interpersonal skills. Past experience working as an assistant preschool teacher. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience
2
2
years of post-secondary education

Work History

Substitute para professional

ESS
Manchester
03.2025 - Current
  • Provide para substitute support to the Manchester public school system and Odyssey Community School.
  • Assist teachers in classroom management and student engagement activities.
  • Monitor student progress and behavior, providing feedback to teachers as needed.
  • Ensure a safe learning environment by adhering to school rules and regulations.
  • Provide guidance and support to students during instruction periods.
  • Assist teachers in preparing materials for classroom activities.

General Kitchen Worker

ESS
Manchester
02.2025 - Current
  • Prepare and organize food items for kitchen operations.
  • Maintain cleanliness and sanitation of kitchen surfaces and equipment.
  • Stock supplies and monitored inventory levels in storage areas.
  • Collaborate with team members to ensure efficient workflow during peak hours.
  • Follow safety guidelines to minimize hazards in the kitchen environment.
  • Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
  • Set up trays with plates, cups and other utensils prior to meal service.

Patient Care Associate

GT Independence
08.2022 - Current
  • Home care support for high functioning elderly, disabled, client.
  • Provide support in housework, meal prep, socialization, and support at medical appointments.

Stay at Home Mother

12.2018 - 08.2022
  • Temporary absence from my career to raise my family and provide childcare.

Administrative Assistant III

Beacon Health Options
Boston
06.2017 - 12.2018
  • Company Overview: Boston, MA
  • Greeted and checked in visitors, accepted multi-line incoming calls and ascertained their needs and directed them accordingly.
  • Handled highly confidential, sensitive and proprietary information and interpreted and explained policies when necessary.
  • Accepted incoming mail and prepared outgoing mail/packages, screened calls for C-Level staff and other SVPs, VPs, Directors.
  • Worked in cooperation with Executive Assistants and Office Coordinator to cover administrative needs and provided back-up and support for the leadership as needed on joint assignments.
  • Interacted respectfully with employees and visitors receiving services encountered in the course of work activities.
  • Assisted with onboarding new hires, in partnership with HR, Building security and the I.T. support department.
  • Directed all important situations, inquiries and questions to HR and Manager of the CEO Office.
  • Typed records, placed tickets for I.T. desktop support, security and facilities issues, in addition to daily email correspondence.
  • Scheduled and coordinated large weekly and monthly on-site meetings for C-Level staff, which included assisting with: planning and coordinating for multiple presentations, disseminating information and distributing prepared communications/mailings/meeting materials, catering and facility needs.
  • Coordinated space planning with Facilities and procurement.
  • Facilitated food orders and setup if needed, assisted office coordinator in maintaining adequate inventory of assets for the HQ office supplies, sourcing for suppliers (vendors) and submitting invoices.
  • Sent out confidential mail and packages with use of corporate accounts for several departments.
  • Prepared and printed agendas and slide presentations, typically using Microsoft Office 2016 and O365 (Word, Excel, PowerPoint, Outlook).
  • Boston, MA

Patient Coordinator

Tufts Medical Center
Boston
01.2017 - 06.2017
  • Company Overview: Boston, MA
  • Assisted callers and patients, took messages, filed, faxed/copied, accepted and dispersed department packages and mail.
  • Managed the department’s calendar for two Geneticist doctors, using eCW and RCO systems, and worked in cooperation/liaison with the call center to set up appointments which included other departments, often with initiating use of translation services.
  • Organized and finalized multiple, simultaneous tasks and prioritized according to established criteria and protocols.
  • Good organizational and communication skills, both verbal and written.
  • Accepted co-pays in Davincian and iTerminal, answered questions and provided patient info in a professional manner.
  • Boston, MA

Front Desk Receptionist

The Residence at South Windsor Farms
South Windsor
02.2016 - 06.2016
  • Company Overview: South Windsor, CT
  • Managed front desk, received and screened visitors and telephone calls, responded quickly to emails, proactively handled and appropriately answered questions, inquiries, and placed orders for residents, liaison between departments, and followed all written procedures.
  • Signed in & out all guests, residents and outside vendors. Coordinated appointments for directors, residents, and outside vendor services provided within the community.
  • Anticipated needs of managers and supported various projects, relayed tour inquiries to appropriate personnel for further action.
  • Inputted data and weekly maintained Community Living system database. Updated, troubleshooted and printed documents, entered data entry for the nursing department using Yardi sys and handled financial transactions.
  • Daily served as administrative support for the Business Office Director, Sales and Marketing Director, Financial Office Director and Wellness Center. Assisted in receptionist new hire training.
  • Administered daily administrative duties: updated resident census, filed, scanned, collated packets, ordered office supplies and maintained log books, signed for packages and designed flyers for events.
  • Prepared any marketing and new hire materials needed in a timely manner.
  • Postage machine: added funds and mailed items, sorted and delivered incoming packages, mail & faxes.
  • Collaborated with colleagues to provide coverage needed at the front desk at all times.
  • South Windsor, CT

Medical Technician (for Ophthamologist)

Dr. Thomas Prignano, OD
East Hartford
07.2014 - 01.2016
  • Company Overview: East Hartford, CT
  • Greeted patients, answered multi-phone lines, scheduled and confirmed appointments, faxed doctor’s orders and prescriptions.
  • Assisted up to three Optometrists in patient examinations, recorded detailed patient case history, verified patient demographics and insurance eligibility.
  • Consistently performed visual tests and procedures with a high level of accuracy, cleaned and maintained instruments, and restocked exam rooms supplies.
  • Organized and maintained department files, hard and electronic records and scanned confidential documents, developed an improved filing system for optical lab records.
  • East Hartford, CT

Receptionist PT

Riverbend Therapeutic Massage, LLC
South Windsor
04.2002 - 05.2014
  • Company Overview: South Windsor, CT
  • Greeted clients upon arrival, scheduled and confirmed appointments for up to six therapists, filed and retrieved health questionnaires.
  • Handled financial transactions, promoted special offers and gift certificate sales, explained office policies, maintained client records.
  • Assisted owner in creating promotional materials, mass mailings, tracked certificate sale purchases, set up specific treatments, light cleaning and maintained organization of office space.
  • South Windsor, CT

Education

Associate of Applied Science - Visual Communication

Gibbs College (Farmington Branch )
Norwalk, CT
09.2003 - 05.2005

Skills

  • Student engagement
  • Administrative coordination
  • Effective communication
  • Problem solving
  • Organization skills
  • Team collaboration
  • Time management
  • Teacher assistance
  • Material preparation
  • Activity planning
  • Adaptability
  • MS office
  • Interpersonal communication
  • Reliability

Timeline

Substitute para professional

ESS
03.2025 - Current

General Kitchen Worker

ESS
02.2025 - Current

Patient Care Associate

GT Independence
08.2022 - Current

Stay at Home Mother

12.2018 - 08.2022

Administrative Assistant III

Beacon Health Options
06.2017 - 12.2018

Patient Coordinator

Tufts Medical Center
01.2017 - 06.2017

Front Desk Receptionist

The Residence at South Windsor Farms
02.2016 - 06.2016

Medical Technician (for Ophthamologist)

Dr. Thomas Prignano, OD
07.2014 - 01.2016

Associate of Applied Science - Visual Communication

Gibbs College (Farmington Branch )
09.2003 - 05.2005

Receptionist PT

Riverbend Therapeutic Massage, LLC
04.2002 - 05.2014

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