Stephanie N. Hernandez
Austin,TX
Summary
Highly motivated, hard working hospitality professional with over ten years of experience. Eagerness to learn and grow in the industry. I love challenging myself and connecting with others in order to bring growth. Guest-focused with excellent communication and interpersonal skills to create positive guest experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food & Beverage Operations Manager
Bunkhouse Group
Austin, TX
05.2024 - Current
- Oversaw daily operations of Austin Motel and Hotel San Jose while assisting the Director of Food and Beverage. Supervised teams from three different outlets across two different properties.
- Was responsible for orders, scheduling and managing large events
- Developed and maintained detailed financial reports for food and beverage operations.
- Worked alongside marketing, sales, and management teams and attended BEO meetings to ensure all events were planned appropriately and executed. Made sure we were all within our monthly and quarterly budgets.
- Assisted in hiring, training, and supervising team members in daily operations, service, sanitation, and safety procedures.
- Ensured customer service standards are met in each outlet, while creating a positive culture to drive employee engagement and satisfaction.
- Established standard operating procedures for all aspects of restaurant operations including staffing requirements, scheduling protocols, cleaning practices.
- Maintained accurate records related to payroll processing, inventory management, purchasing orders. Implemented cost-saving measures in order to maximize profits without compromising quality or service levels.
Bar Manager, Server, Barback, Back Waiter, Expo/Food Runner, Line Cook, Prep-Cook, Host
Arlo Grey by Kristen Kish at The Line Hotel
Austin, TX
05.2018 - 05.2024
- Curated, rotating cocktails that are paired with dishes created by the chefs.
- Managed bar staff, trained new hires, including servers and bartenders, to the high standard of the restaurant.
- Processed payments accurately and efficiently with POS system.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Managed day-to-day operations, including opening and closing duties. Managed cash drawer at the end of each shift, ensuring accuracy of funds received.
- Kept track of all orders made by customers and promptly communicated them to the kitchen staff, bar staff, and waitstaff.
- Developed good working relationships with fellow employees through effective communication.
- Used back of house knowledge to recommend food for guests and pair them with the appropriate wine/cocktail.
Lead Cook, Prep-Cook, Server, Food Runner, Expo, Bartender
Botika at The Pearl
San Antonio, TX
09.2016 - 04.2018
- Learned how to be a fast and consistent line cook, then became a lead and oversaw daily operations of the kitchen. Learned important kitchen skills and how to work as a team.
- Lead the kitchen team daily in successful, busy services and events.
- Managed inventory and ordering of food supplies to ensure efficient operations.
- Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
- Ensured compliance with health safety regulations while preparing meals and maintaining a sanitary work environment.
- Gained experience in the front of house, became a server, assisted in training new servers, and was trained as a bartender.
Prep-Cook, Line Cook, Server
Iron Cactus
10.2015 - 08.2016
- Learned how professional kitchens work in a high-paced environment with over 300 covers a day.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Organized walk-in coolers and freezers according to established guidelines. Also, maintained records of daily food usage in accordance with health regulations.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Communicated effectively with fellow staff members regarding meal preparations.
- Ensured that all dishes were prepared correctly by tasting them before serving.
- Became a server and took orders from guests in a timely manner.
Education
Associates - Culinary Arts
St. Phillip’s College
San Antonio, Texas01.2017
Skills
- Flexible
- Communicative
- Effective Leader
- Adaptable
- Growth-driven
- Team player
- Professional
- Quick learner
Affiliations
- Excel and Microsoft Office, Outlook, Slack, Ottimate, Resy, Open Table, Aloha, Toast, Unifocus, Dayforce, UKG
Languages
- Native/ Bilingual- Spanish and English
Certification
- TABC
- ServSafe Certified
References
- Daniel Green-Otero, 512-903-8730
- Juan Martinez, 915-996-8996
- Martine Hudson, 512-508-3102
- Alejandro Munoz, 806-441-8163
Timeline
Food & Beverage Operations Manager
Bunkhouse Group
05.2024 - Current
Bar Manager, Server, Barback, Back Waiter, Expo/Food Runner, Line Cook, Prep-Cook, Host
Arlo Grey by Kristen Kish at The Line Hotel
05.2018 - 05.2024
Lead Cook, Prep-Cook, Server, Food Runner, Expo, Bartender
Botika at The Pearl
09.2016 - 04.2018
Prep-Cook, Line Cook, Server
Iron Cactus
10.2015 - 08.2016
Associates - Culinary Arts
St. Phillip’s College
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