Stephanie Nicholas
Provencal,LA
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
14
14
years of professional experience
Work History
Service Manager
AxsomAir
02.2017 - 09.2024
- Led service operations to enhance customer satisfaction and retention.
- Streamlined workflow processes to improve efficiency and reduce service delivery times.
- Implemented performance metrics to monitor team productivity and drive continuous improvement.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Daycare Teacher/Office Manager
Kiddie Kountry Learning Center
05.2013 - 07.2015
- Fostered a nurturing environment, promoting social, emotional, and cognitive development in young children.
- Conducted regular assessments to monitor developmental progress and adjust teaching strategies accordingly.
- Collaborated with parents to address children's needs and ensure effective communication regarding their development.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Student Worker
Natchitoches Parish School Board
05.2010 - 07.2014
- Took and followed detailed directions from others.
- Labeling and filing records
- Sat and front desk and directed calls accordingly
Education
Associate of Science - General Studies
Northwestern State University of Louisiana
Natchitoches, LA12-2016
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Goal oriented
- Trustworthy and honest
Timeline
Service Manager
AxsomAir
02.2017 - 09.2024
Daycare Teacher/Office Manager
Kiddie Kountry Learning Center
05.2013 - 07.2015
Student Worker
Natchitoches Parish School Board
05.2010 - 07.2014
Associate of Science - General Studies
Northwestern State University of Louisiana