Stephanie Nichole Guise
Greeneville,TN
Summary
I am a Skilled and Dependable factory worker with 3+ years of experience in manufacturing, CNC machine operation, and quality control. Proven ability to read blueprints, operate CNC machines, and maintain production efficiency. Seeking a full-time position in a manufacturing environment where I can contribute my technical skills and strong work ethic. Experienced with advanced robotic system design and implementation. Utilizes cutting-edge technologies to create efficient automation solutions. Strong understanding of mechanical engineering principles and programming languages to optimize system performance.
Detail-oriented and tech-savvy professional with 7+ years of experience in sales, customer service, and administrative operations. Recently certified in Medical Billing and Coding with a strong foundation in insurance claims, ICD-10, CPT, and HIPAA compliance. Eager to transition into a remote medical billing and coding role, bringing exceptional attention to detail, strong communication skills, and a commitment to accuracy and confidentiality.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Robotics Engineer/Factory Production Worker
EBM
03.2025 - 10.2025
- Designed and implemented robotic systems for automated manufacturing processes.
- Collaborated with cross-functional teams to integrate robotics into existing workflows.
- Conducted thorough testing and troubleshooting of robotic systems to ensure operational reliability.
- Developed control algorithms to enhance precision and efficiency of robotic movements.
- Enhanced safety protocols by conducting thorough risk assessments and hazard analysis for robotic systems.
- Streamlined production processes through the integration of automation technologies.
- Troubleshot and resolved technical issues, minimizing downtime and maintaining productivity levels.
- Processed or interpreted signals or sensor data.
- Operated machinery to ensure efficient production flow and maintain high-quality standards.
- Conducted thorough inspections of incoming materials and finished products to ensure compliance with quality standards.
- Identified defects and non-conformance issues, implementing corrective actions to enhance product quality.
Customer Support Representative
Life Protect
08.2023 - 01.2025
- Provided support for customer inquiries, billing issues, and account management
- Maintained HIPAA-level confidentiality and accuracy in all documentation
- Enhanced conflict resolution, multitasking, and detail-oriented service skills
- Resolved customer inquiries through multiple communication channels, ensuring satisfaction and timely responses.
- Collaborated with cross-functional teams to streamline support processes and enhance service delivery.
Sales Account Executive/ Sales Manager
AT&T
09.2019 - 01.2025
- Managed a portfolio of over 50+ clients, consistently exceeding sales targets by 20%+
- Maintained detailed client records and contracts using CRM software
- Resolved billing issues and worked with internal departments to ensure client satisfaction
- Gained strong administrative and data accuracy skills transferable to medical billing
- Developed and maintained strong client relationships, enhancing customer satisfaction and loyalty.
- Conducted in-depth market analysis to identify growth opportunities and drive sales strategies.
CNC Operator / Factory Worker
KPI Concepts
02.2018 - 08.2019
- Operated CNC lathes and milling machines to produce precision parts
- Interpreted technical drawings and blueprints to meet production specs
- Performed routine maintenance and adjustments on machines
- Inspected finished parts using micrometers, gauges, and calipers
- Kept accurate production records and met daily output goals
- Maintained a clean and organized work area
- Contracted
- Operated CNC machines, ensuring precise fabrication of components according to specifications.
- Monitored production processes, identifying and resolving issues to maintain workflow efficiency.
- Collaborated with production teams to develop and refine inspection processes, improving operational efficiency.
- Trained junior inspectors on quality control protocols and best practices, fostering a culture of excellence.
Production Associate
Siemens
02.2017 - 02.2018
- Supported production line operations in a high-volume facility
- Assembled products and performed quality checks
- Packaged and labeled materials for shipping
- Adhered to safety guidelines and reported equipment issues
- Contracted
- Operated advanced production machinery to ensure efficient assembly of components.
- Conducted quality inspections to maintain stringent product standards and reduce defects.
Education
Highschool Diploma -
Penn Foster Highschool
Scranton, PAMedical Billing and Coding Certificate - undefined
Penn Foster College
Scranton, PA12.2025
Skills
- ICD-10 and CPT coding proficiency
- Insurance claims processing
- Expertise in HIPAA standards
- Experience with various EHR systems including Epic and Kareo
- Experienced with Google Workspace tools
- Data entry proficiency
- Skilled in using remote access technologies
- Client relations management
- Analytical problem solving
- CNC operation expertise
- Schematic analysis
- Expertise in precision measuring tools
- Quality control in assembly line operations
- Quality evaluation and monitoring
- Certified forklift operator
- Troubleshooting machinery issues
- Detail-oriented safety compliance
- Dependable team contributor
- Electronics prototyping
- Human-robot interaction
- Robotics programming
- Machine learning algorithms
- Robotic kinematics
- Robot operating system
- PLC programming
Certification
- Robotics Training - 03/2025
- Certified Forklift Driver- 10/2025
Languages
English
Native or Bilingual
Timeline
Robotics Engineer/Factory Production Worker
EBM
03.2025 - 10.2025
Customer Support Representative
Life Protect
08.2023 - 01.2025
Sales Account Executive/ Sales Manager
AT&T
09.2019 - 01.2025
CNC Operator / Factory Worker
KPI Concepts
02.2018 - 08.2019
Production Associate
Siemens
02.2017 - 02.2018
Medical Billing and Coding Certificate - undefined
Penn Foster College
Highschool Diploma -
Penn Foster Highschool
Remote Work Experience
- Successfully transitioned to remote work during [2023/ Life Protect]
- Proficient in remote collaboration platforms (Zoom, Teams, etc.)
- Self-motivated and productive in independent and deadline-driven environments
Professional Development
- Ongoing CEUs in ICD-10, payer policy updates, and compliance training
- Medical Terminology & Anatomy Workshop – Penn Foster 2025
Remote Work Experience
- Successfully transitioned to remote work during [2023/ Life Protect]
- Proficient in remote collaboration platforms (Zoom, Teams, etc.)
- Self-motivated and productive in independent and deadline-driven environments