Stephanie Nicoll
Prospect Park,NJ
Summary
Dynamic logistics professional with a proven track record at A&D Appliance, and Warehouse 18 excelling in dispatch operations and customer service. Expert in optimizing delivery schedules and implementing tracking systems, enhancing response times. Strong decision-making and attention to detail skills, ensuring efficient resource allocation and seamless communication with technicians.
Overview
10
10
years of professional experience
Work History
Dispatcher / Administrative
A&D Appliance
01.2021 - 11.2023
- Coordinated daily dispatch operations to optimize delivery schedules and routes.
- Communicated effectively with technicians, ensuring timely updates on service calls and customer requests.
- Monitored inventory levels, facilitating efficient allocation of resources for service appointments.
- Implemented tracking systems to enhance visibility of appliance deliveries and improve response times.
- Assisted in training new team members on dispatch protocols and software systems.
- Request authorization from warranty companies for customers who had warranty
Logistics Coordinator
Warehouse 18
09.2013 - 03.2020
- Assisted in coordinating shipment schedules and maintaining inventory records.
- Supported logistics operations by tracking shipments and ensuring timely deliveries.
- Learned to utilize logistics software for monitoring supply chain processes.
- Organized documentation for incoming and outgoing shipments.
- Invoicing with excel
- Order entry from email into the system including drop shipping
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
- Dispatching procedures
- Prioritizing calls
- Attention to detail
Timeline
Dispatcher / Administrative
A&D Appliance
01.2021 - 11.2023
Logistics Coordinator
Warehouse 18
09.2013 - 03.2020
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