Stephanie N. Moore
Summary
Results-driven professional with extensive experience in management, sales, and team development. Skilled in training, supervising, and building strong relationships that drive business growth. Recognized for sound judgement and the ability to foster collaboration through effective team-building and time management. Experienced in cost analysis to improve efficiency and profitability. Committed to delivering solutions that support organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail/Optical Manager
Cool Springs EyeCare
09.2012 - 08.2025
- Lead, managed, and directed the optical team
- Ensured the optical team met or exceeded high quality, delivery time and service expectations
- Provided optical summary reports for work completed, frames and lenses sold, jobs dispensed, and capture rate as requested
- Sales training and merchandising
- Inventory pricing and returns
- Maintained a team concept by communicating regularly with optical staff
- Optical board management and frame selection process
- Accounts payable, invoices and accuracy of lab statements
- Assisted patients on the floor with frame and lens selection, adjustments and repairs
- Processed orders with labs and submitted insurance claims
- Met with frame representatives to make sure they were meeting our supplier agreement expectations and selected frames for our office
- Evaluated optical staff performance and recommended merit increases, promotions and disciplinary procedure
- Consulted with 10 practices on how to improve their optical sales and overall financial goals to increase their net profits
- Completed a cost analysis on our lab bill that resulted in saving millions for the company
Optician/Optometric Technician
Nashville Eye Group
08.2007 - 09.2012
- Assist patients in selecting eye glasses
- Check in lenses to verify the prescription using automatic lens reader. Use lensometer on occasion if needed.
- Educate patients on Varilux Progressive lenses and coatings based on their prescription needs.
- Input all frames into the database
- Select and order frames
- Keep the optical area clean and presentable for patients
- Dispense eyeglasses
- Reiterate to patients when picking up glasses what products they received and the warranties that go along with them.
- Adjust frames to fit the patients needs
- Patient Pre-Testing which includes: checking visual acuity, performing a visual field test, auto refracting the patient, optos machine or dilation depending on what the patient wants, check the patients pressure, record the patients medical history and the findings from the pre-tests.
Education
Business Administration
Texas A&M University
College StationHigh School -
Southwest High School
Fort WorthSkills
- Team Management
- Sales
- Judgement and Decision Making
- Training
- Supervising
- Good Negotiation Skills
- Relationship Building
- Team Building
- Time Management
- Consulting
- Cost Analysis
- Microsoft Office
Certification
ABOC 2017-Present
Timeline
Retail/Optical Manager
Cool Springs EyeCare
09.2012 - 08.2025
Optician/Optometric Technician
Nashville Eye Group
08.2007 - 09.2012
Business Administration
Texas A&M University
High School -
Southwest High School
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