Compassionate and skilled healthcare professional with experience at Evergreen Community of Johnson County, adept at patient care and vital signs monitoring. Proven ability to enhance patient comfort and independence while collaborating with interdisciplinary teams. Strong time management and communication skills, dedicated to improving patient outcomes through education and support.
Work History
CNA, CMA, LPN
4 Years 2 Months
Evergreen Community of Johnson County | 07.2022 - Current
Administered medications and treatments as prescribed by healthcare providers.
Monitored patient vital signs, documenting changes and reporting concerns to nursing staff.
Assisted in daily living activities, enhancing patient comfort and independence.
Collaborated with interdisciplinary teams to develop and implement patient care plans.
Educated patients and families on health conditions, treatment plans, and preventive care practices.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Demonstrated excellent technical skills in wound dressing changes, catheter insertion, and other routine nursing procedures.
Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
Customer Service Representative
2 Years 10 Months
Maximus Call Center | 08.2019 - 06.2022
Resolved customer inquiries for Medicare services through effective communication and problem-solving techniques.
Assisted in training new staff on call center protocols and systems.
Managed high-volume inbound calls while maintaining service quality standards.
Documented customer interactions accurately using CRM software for follow-up actions.
CNA / CMA / Scheduling Coordinator at IOOF Home and Community Therapy CenterCNA / CMA / Scheduling Coordinator at IOOF Home and Community Therapy Center