Stephanie N. O’Neal
Winston-Salem,NC
Summary
Accomplished LTSS Case Manager at Partners Behavioral Health with expertise in client assessment and care plan development. Proven track record in facilitating access to services and ensuring compliance. Skilled in quality assurance and case coordination, enhancing client outcomes by 20%. Strong communicator and collaborator, adept at working with interdisciplinary teams to deliver holistic care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
LTSS Case Manager/MHSU
Partners Behavioral Health
Winston Salem, NC
07.2022 - Current
- Conduct comprehensive client assessments to identify physical, emotional, and social needs.
- Develop and implement individualized care plans in collaboration with clients, families, and providers.
- Facilitate access to medical, behavioral, and community-based services to improve outcomes.
- Collaborate with interdisciplinary teams to ensure coordinated and holistic care delivery.
- Conduct comprehensive assessments of clients to identify physical, emotional, and social needs.
- Develop and implement individualized care plans in collaboration with clients, families, and healthcare providers.
- Serve as the primary point of contact for clients, addressing questions and concerns regarding their care.
Network Monitoring Specialist
Sandhills Behavioral Health
Greensboro, NC
10.2021 - 07.2022
- This position typically involves overseeing compliance, quality assurance, and ensuring that mental health services meet regulatory and organizational standards.
- Compliance Monitoring: Ensure services adhere to state, federal, and organizational policies.
- Quality Assurance: Review documentation, case files, and service plans for accuracy and completeness.
- Audits & Inspections: Conduct internal audits and prepare reports on findings.
- Training & Support: Educate staff on compliance requirements and best practices.
- Incident Reporting: Track and report critical incidents, ensuring proper follow-up.
- Data Analysis: Evaluate service trends and provide feedback for improvement.
- Knowledge of HIPAA, Medicaid, and state mental health regulations.
Transitional Care Team Care Coordinator
Monarch Behavioral Health
Greensboro, NC
09.2018 - 10.2021
- Assessment and Planning: Evaluate the needs of individuals or groups and develop personalized transition plans. This includes gathering relevant data, identifying potential challenges, and setting realistic goals and timelines.
- Coordination of Services: Act as a liaison between different departments, agencies, or service providers to coordinate necessary resources and support. Ensure communication flows smoothly and all parties are informed of progress.
- Support and Guidance: Offer emotional, informational, and practical support to those undergoing transition. This might involve counseling, skill-building sessions, or connecting clients with community resources.
- Coordinated patient care plans with multidisciplinary teams.
- Facilitated communication between patients and healthcare providers.
- Managed patient scheduling and follow-up appointments effectively.
Sales Associate
Dollar General
Winston Salem, NC
09.2018 - 06.2021
- Delivered exceptional customer service by greeting shoppers, answering questions, and assisting with product selection.
- Operated cash register, processed payments, and handled returns with accuracy and professionalism.
- Contributed to team goals by maintaining a positive, efficient, and customer-focused work environment.
- Ensured the store's cleanliness and adherence to safety and operational standards.
- Supported daily store operations, including truck unloading, inventory management, and promotional displays.
- Organized merchandise displays to enhance product visibility.
Program Manager
A Small Miracle LLC.
Greensboro, NC
11.2017 - 09.2018
- Development of ISP, Treatment Plans, and completion of authorization of services.
- Develop and implement IDD policies and procedures to ensure compliance with federal, state and local regulations.
- Assist with the development of proposals for additional revenues based on the needs of the consumer and the program.
- Coordination of Services: Act as a liaison between different departments, agencies, or service providers to coordinate necessary resources and support. Ensure communication flows smoothly and all parties are informed of progress.
- Support and Guidance: Offer emotional, informational, and practical support to those undergoing transition. This might involve counseling, skill-building sessions, or connecting clients with community resources.
- Coordinated resources and activities across multiple project teams effectively.
- Managed stakeholder communications to ensure alignment on project goals.
- Facilitated training sessions to enhance team skills and knowledge sharing.
Program Coordinator/Mental Health/IDD
Paradigm Inc.
Greenville, NC
11.2016 - 11.2017
- Assist mental health/Intellectual disability consumers with stable placement in the community.
- Assist with referrals from Vidant Behavioral Health, Department of Social Services, Trillium etc.
- Monitor, assist, and assess consumers’ needs.
- Intakes/assessment for appropriate placement.
- QA and QI review.
- Coordination, linking, assessing and liaison between Vidant Behavioral Health, Trillium, mental health providers and other resources in the consumer’s community.
- Development of Care Plan/ISP, Crisis Plan and medication review.
- Managed communication between stakeholders and team members effectively.
Program Coordinator/Qualified Professional
Maxim Healthcare Services
Greenville, NC
03.2009 - 11.2016
- Developed ISP, Developmental Therapy service plans, and coordinated treatment team meetings. Completed service authorizations for services.
- Staffing for all IDD/Mental Health services.
- Documentation review and chart review.
- Linking and coordination of all services. Assisted families with all service needs.
- Assist with authorizations, billing, and financial review.
- Completion of hiring, staffing, and training needs, and all training needs.
- Maintaining HIPP, Quarterly reviews, drills, and all program requirements.
Program Director/ Qualified Professional/Case Manager
Health Services Personnel
Washington, NC
11.2004 - 03.2009
- Program Manager Duties-Provided clinical oversight to QP’s, AP's, and the Office Coordinator.
- Process referrals for Community Support, Developmental Disability, CAP services, and MR consumers.
- Ensure services are appropriate for consumers and all state/agency requirements are being met.
- Link, coordinate, and monitor DD, MR, and MH services.
- Assist with authorizations, billing, and financial reports. Overseeing daily operations.
- QA and QI responsibilities.
- Incident/Accident reporting.
Qualified Professional/Coordinator/Case Manager
Carolina Habilitation
Tarboro, NC
03.2004 - 11.2004
- Served adults and children receiving CAP, MR/DD residential services.
- Supervised and managed direct care staff.
- Monitor Residential level III homes.
- Arranged transportation to all medical appointments.
- Provided oversight and supervision to ensure all licensure requirements were met.
- Linking consumers with community resources.
Case Manager/Substance Abuse Counselor
Tideland Mental Health Center
Washington, NC
02.1999 - 03.2004
- Provided case management services to children with Substance Abuse and mental illness.
- Develop treatment plans for alcohol and drug-abusing youth.
- Provided high-risk intervention to children diagnosed with mental illness and substance use.
- Mental Health and SA assessments.
- Assist with crisis calls and hospitalizations.
- Monitor services in Residential level III and IV.
Counselor/Substance Abuse Counselor
Juvenile Crime Prevention (JCPC)
Hyde County, NC
03.1998 - 02.1999
- Monitor services for the Department of Juvenile Justice.
- Provide assertive, intensive case management services for adolescents.
- Liaison for the Hyde County School system and the Department of Juvenile Justice System.
- Case Management services to people with mental health, developmental disabilities and/or substance abuse issues.
- Monitor and link consumers with community resources.
Certified Detention Officer
Pitt County Sheriff Department
Pitt County, NC
06.1997 - 02.1998
- Provided supervision to Federal and state pretrial detainees.
- Conducted intake in booking for those who were convicted of committing a crime.
- Guarded inmates in a penal institution in accordance with established policies, regulations and procedures.
- Observed the conduct and behavior of inmates to prevent disturbances and escapes.
- Escorted inmates to and from visiting rooms, medical offices and religious services.
- Prepared written reports concerning incidents of inmate disturbances and injuries.
Education
BA Degree - Sociology
Shaw University
Raleigh, NC01.1997
Skills
- Client assessment
- Care plan development
- Access facilitation
- Compliance monitoring
- Quality assurance
- Case coordination
Certification
CPR/First Aid Certifications
References
Available upon request
Timeline
LTSS Case Manager/MHSU
Partners Behavioral Health
07.2022 - Current
Network Monitoring Specialist
Sandhills Behavioral Health
10.2021 - 07.2022
Transitional Care Team Care Coordinator
Monarch Behavioral Health
09.2018 - 10.2021
Sales Associate
Dollar General
09.2018 - 06.2021
Program Manager
A Small Miracle LLC.
11.2017 - 09.2018
Program Coordinator/Mental Health/IDD
Paradigm Inc.
11.2016 - 11.2017
Program Coordinator/Qualified Professional
Maxim Healthcare Services
03.2009 - 11.2016
Program Director/ Qualified Professional/Case Manager
Health Services Personnel
11.2004 - 03.2009
Qualified Professional/Coordinator/Case Manager
Carolina Habilitation
03.2004 - 11.2004
Case Manager/Substance Abuse Counselor
Tideland Mental Health Center
02.1999 - 03.2004
Counselor/Substance Abuse Counselor
Juvenile Crime Prevention (JCPC)
03.1998 - 02.1999
Certified Detention Officer
Pitt County Sheriff Department
06.1997 - 02.1998
BA Degree - Sociology
Shaw University