Stephanie Nore
Knoxville,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality and retirement plan industries. Motivated to obtain a position that draws upon my knowledge and experience and allows me to contribute to meeting the customer satisfaction goals of my employer to ensure company success.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
The Trust Company Of Tennessee
01.2018 - Current
- Provide exceptional primary support to internal and external customers.
- Facilitate processing of loans, hardships, and distributions
- Promptly answer constant flow of incoming client calls and emails
- Work closely with colleagues to investigate and resolve client inquiries
- Update account information to maintain customer records.
Sales Manager
Staybridge Suites West
01.2017 - 01.2018
- Arranged and coordinated sales calls with prospective clients to generate new business for hotel.
- Attended and participated in conferences and trade shows to generate new leads, network and drive business.
- Created group and company contracts with rate codes
- Managed banquet rooms and meeting spaces for business clients
- Built relationships with customers and community to establish long-term business growth.
- Trained front desk staff on new groups and procedures
Front Desk Supervisor
Staybridge Suites West
01.2015 - 01.2017
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for front desk staff.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with focus on hotel reputation, staff productivity, and operational efficiency.
- Coordinated with housekeeping staff and maintenance department to resolve issues with guest rooms.
- Built talented team through hiring and training new associates.
Front Desk Supervisor
Crowne Plaza
01.2013 - 01.2015
- Oversaw front desk operations
- Trained new staff on hotel policies and procedures
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Front Desk Clerk
Holiday Inn Cedar Bluff
01.2013 - 01.2013
- Oversaw fast-paced front desk operations
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Trained new team members
Guest Service Register Clerk
Target
01.2006 - 01.2008
- Resolved guest issues in prompt and courteous manner.
- Collaborated with team members to handle guest needs
- Trained new team members
Register Clerk
New York And Company
01.2003 - 01.2006
- Provided customer service including returns and sales
- Helped to create employee schedules
- Trained new employees
- Managed Inventory
Education
High School Diploma -
Karns High School
Knoxville, TNSkills
Exceptional Organizational Skills
Proven Ability to Anticipate and Solve Problems
Superior Customer Service Skills
Strong Interpersonal Abilities
Excellent Verbal and Written Communication Skills
Noteworthy Active Listening Skills
Computer Skills including MS Office, Relius FIS, and Innotrust Systems
Timeline
Customer Service Representative
The Trust Company Of Tennessee
01.2018 - Current
Sales Manager
Staybridge Suites West
01.2017 - 01.2018
Front Desk Supervisor
Staybridge Suites West
01.2015 - 01.2017
Front Desk Supervisor
Crowne Plaza
01.2013 - 01.2015
Front Desk Clerk
Holiday Inn Cedar Bluff
01.2013 - 01.2013
Guest Service Register Clerk
Target
01.2006 - 01.2008
Register Clerk
New York And Company
01.2003 - 01.2006
High School Diploma -
Karns High School
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