Stephanie Norton
Wakefield,MA
Summary
Versatile Operations Administrator with diverse and expanding experience supporting operations of client companies. Highly-motivated employee with desire to take on new challenges. Dedicated to efficient and effective business operations and to achieving full customer satisfaction. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Operations Support
Sodexo- Sanofi
Waltham, MA
01.2020 - 04.2024
- Supported Executive Leadership & business partners at client North America account
- Processed & managed purchase orders, goods receipts & reconciliation flow from Maximo P2P to Accounts Payable
- Monitored company CMMS Maximo, Dynamic365 and client digital workplace APPY
- Submitted onboarding for new hires, contractors, vendors in client system Fieldglass
- Ensured customer focus in all areas of operational activities and maintenance of effective relationship with key clients
- Maintained company and client documents in accordance to SOP
- Recruited and onboarded frontline hires utilizing onboarding and payroll systems
- Possess knowledge of state and federal HR laws
- Coordinate employee training
- Understand and respect sensitive and confidential information
- Participated in weekly meetings with other departments to discuss ongoing projects and initiatives
- Trained and consulted with end-users of proprietary client software, delivered technical support and tested software to verify proper operation
- Organized communications between executives, staff members and customers and composed memos, reports, forms and other business documents
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Maintained confidential personnel files in accordance with applicable laws and regulations
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained
- Maintained human resources records by processing applications and resumes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions
- Assisted with recruitment initiatives by interviewing and talent sourcing
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals
- Selected qualified job applicants or referred to managers to make hiring recommendations
- Acted as liaison between tenants and building management services
Tenant Coordinator
DENS Facility Services – ARE portfolio
Cambridge, MA
02.2017 - 11.2019
- Assisted client with daily operations of 400,000 sq ft mixed use, commercial property: multi-tenant, office/lab. Interfaced as corporate liaison between tenants, subcontractors and management
- Responded promptly to & managed tenant inquiries, complaints, or requests
- Creation and monitoring of work orders in Angus work order system
- Scheduled and coordinated tenant events, move-in, move-outs, & meetings
- Maintained accountability for building keys, master keys & access cards. Created access cards in the WinDSX system
- Maintained conference spaces
- Prepared weekly payroll time sheets for a team of 8 staff members
- Coordinated service with vendors and maintained up to date certificate of insurance files.
- Assisted with tenant parking/parking garage management
Police Officer
Las Vegas Metropolitan Police
Las Vegas, NV
01.2009 - 02.2016
- Enforced criminal and traffic laws; pursued, performed arrests and issued citations
- Responded to calls for service, critical and traumatic incidents
- Preserved, documented and impounded physical evidence
- Managed and resolved conflict and de-escalated volatile situations
- Prepared a variety of written reports and records
- Handled sensitive and classified information
- Appeared and testified in court.
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, interviewed witnesses, victims and suspects
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Patrolled assigned areas both on foot and in motor vehicles
- Investigated suspicious persons or activities to determine if criminal activity was present
- Counseled victims of domestic violence regarding available resources and legal options
Self Employed Real Estate Agent
Realty One Group
Las Vegas, NV
02.2006 - 01.2009
- Assisted clients with home purchases, sales & property rentals
- Networked, prospected and marketed for self and clients
- Managed real estate transactions from initiation to closing
- Researched current listings for clients
- Coordinated appointments, accompanied clients to property visits and inspections
- Handled escrow deposits
- Prepared comparative market analysis to estimate properties' value
- Negotiated purchase agreements and contracts with buyers and sellers
- Promoted active listings through social media marketing, and open houses
- Drafted contracts, purchase agreements, closing statements and leases
- Identified potential buyers through cold calling.
- Responded promptly to client inquiries via phone or email
Education
Bachelor of Arts - Anthropology
University of Las Vegas, Nevada
Las Vegas05-2008
Skills
- Microsoft Office Suite
- Windows
- Smartsheet
- Facilities Management IFM and CAFM Software; Angus, Maximo, Dynamic 365
- Human Resource Management Systems
- Applicant Tracking Systems
- Social networking
- Documentation and Recordkeeping
- Standard office equipment
- Basic Proficiency in Portuguese and Spanish
Timeline
Operations Support
Sodexo- Sanofi
01.2020 - 04.2024
Tenant Coordinator
DENS Facility Services – ARE portfolio
02.2017 - 11.2019
Police Officer
Las Vegas Metropolitan Police
01.2009 - 02.2016
Self Employed Real Estate Agent
Realty One Group
02.2006 - 01.2009
Bachelor of Arts - Anthropology
University of Las Vegas, Nevada
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