Stephanie Nuno Fuentes

Answer all calls in a prompt,professional and courteous manner. Handles a huge of inbound calls.

Maintains a clean and organized work area.

Enters all appointments and calls into the dealership customer management systems.

I assist with setting up rentals and Ubers for customers while their vehicle is in for service.

• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
• Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
• Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Educated customers about billing, payment processing and support policies and procedures.