Stephanie Ochs
Lucinda,PA
Summary
Human resources specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with several years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
12
12
years of professional experience
Work History
Human Resources Generalist II
University of Pittsburgh
Pittsburgh, PA
12.2023 - Current
- Assist with faculty hiring
- Appointments and promotions processing for tenure, non-tenure, and affiliated actions
- Assist with recruitment of post-docs, staff, and students
- Work with OIS to obtain proper VISA approvals
Practice Coordinator/Practice Manager
UPMC Urgent Care
Clarion, PA
05.2021 - 12.2023
- Ensure appropriate training is provided to staff
- Develop and maintain detailed policies and procedures with coordination of CBO management
- Develop and maintain a patient-centric culture, centered around patient arrival, and follow up activities in line with the consumerism initiatives
- Monitor and meet practice specific benchmarks inclusive of point of service and scheduling
- Communicate with and assist Information Services in the development, implementation, and training of practice management system enhancements
- Provide analysis and initiate documentation for the enhancements to the practice management system as required to support the revenue cycle processes, billing and reimbursement of claims and regulatory changes
- Analyze staff development needs and initiate training programs with Education and Training to meet those needs
- Communicating and working alongside the credentialing office to recruit, hire, and onboard APP staff
- Schedule employee orientation and staff development training
- Investigate, analyze, and recommend actions and solutions for registration, financial counseling, coding, charge entry, cash collection, posting and balancing problems
- Perform random audits of staff work to monitor performance and quality
- Monitor quality and performance issues; follow up with UPP Management with findings
- Investigate staff issues and provides feedback as appropriate on resolution
- Perform accounts receivable trending on payors and denials, including calculation for days in accounts receivable and financial analysis on gross and net collections
- Provide backup coverage to support daily processes performed during peer vacations, absences, etc
- Participate in the recruitment and evaluation of personnel under direct supervision of the Department Manager
- Provide timely performance evaluations
- Assist management in the formation of quarterly and yearly goals, and in the development and implementation of policies and procedures to support Registration/Scheduling and Patient Business Services operations
Office Manager
UPMC Urgent Care
Clarion, PA
08.2020 - 05.2021
- Recruitment of non-providers
- Onboarding/Orientation of new staff members
- In basket Monitoring/ Assignment
- Front Desk staff performance auditing
- Completing encounters without charges report
- Workqueue Oversight
- Pulling monthly Press Ganey reports
- Paying Invoices
- Managing vendor issues and access
- Accounting of Disclosures (secondary to nurse)
- Kronos review and sign-off for staff
- Managing vacation requests
- Supply Chain approvals and/ or ordering of supplies
- Site Facility Reviews
- Management/oversight of 1-2 clinical sites
Access Lead
UPMC Urgent Care
Clarion, PA
01.2018 - 08.2020
- Update patient demographic and insurance information in the system as necessary
- Verify insurance benefit information
- Interact with clinical staff
- Oversee patient services representatives at my location
- Manage monthly schedules including employee requests and vacations
- Provide feedback to management on employee performance
- Train and orient new patient services representatives and provide ongoing support and communication
- Order office supplies when needed
- Handle petty cash and daily deposits
- Assist patients with insurance and billing questions
Patient Accounts Representative
Laurel Eye Clinic
Brookville, PA
03.2017 - 01.2018
- Compiled a Daily Reconciliation Report
- Verified eligibility verification for surgery copays, deductibles, and other fees
- Mailed paper claims with necessary documentation
- Submitted online vision claims submissions
- Obtained and submitted Veterans Administration authorizations and claims
- Submitted necessary paperwork for Chronic Disease Fund payments
- Issued refunds
- Managed Accounts Receivable Report
- Housing Assistance forms management
- Ran monthly refraction and diagnostic testing audits
- Assisted patients with statement or billing questions
- Rebilled denied/corrected claims with necessary paperwork
Billing Specialist/Office Manager Assistant
Family Chiropractic of Knox, Inc.
Knox, PA
05.2016 - 03.2017
- Managed Patient Charts
- Verified insurance eligibility
- Handled Claims/EOB's
- Data Entry
- Managed and sent patient billing statements
- Handled insurance issues
- Assisted in managing the office
- Handled workers compensation and auto injury claims
Medical Administrative Assistant
Pennsylvania Heart Group, LTD/Allegheny Health Network
Clarion, PA
01.2015 - 05.2016
- Registered patients
- Obtained prior authorization for testing
- Updated insurance information/eligibility
- Managed patient charts
- Data entry
- Scheduled office appointments and testing
- Retrieved patient information and test results from other facilities
- Scanned documentation
Communication Center Clerk/Unit Clerk-Emergency Department
Penn Highlands Brookville (Brookville Hospital)
Brookville, PA
01.2013 - 08.2015
- File paper work
- Managed patient charts
- Verified health insurance eligibility
- Registered patients for testing
- Scanned documentation
- Data entry
- Organized mail
- Registered patients upon arrival
- Called EMS transportation when necessary
Education
Certificate - Medical Administrative Assistant
Clarion County Career Center
Shippenville, PA11.2012
High School Diploma -
North Clarion Jr/Sr High School
Tionesta, PA06.2010
Skills
- Employee recruitment
- Onboarding processes
- Performance evaluation
- Staff development
- HR policies implementation
- Payroll processing
- Staff management
- Operations management
Certificates Clearances
- Act 34 Clearance
References
References available upon request.
Timeline
Human Resources Generalist II
University of Pittsburgh
12.2023 - Current
Practice Coordinator/Practice Manager
UPMC Urgent Care
05.2021 - 12.2023
Office Manager
UPMC Urgent Care
08.2020 - 05.2021
Access Lead
UPMC Urgent Care
01.2018 - 08.2020
Patient Accounts Representative
Laurel Eye Clinic
03.2017 - 01.2018
Billing Specialist/Office Manager Assistant
Family Chiropractic of Knox, Inc.
05.2016 - 03.2017
Medical Administrative Assistant
Pennsylvania Heart Group, LTD/Allegheny Health Network
01.2015 - 05.2016
Communication Center Clerk/Unit Clerk-Emergency Department
Penn Highlands Brookville (Brookville Hospital)
01.2013 - 08.2015
Certificate - Medical Administrative Assistant
Clarion County Career Center
High School Diploma -
North Clarion Jr/Sr High School
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