Stephanie Oconnell
Oroville,CA
Summary
Dynamic healthcare professional with a proven track record at Oroville Hospital, excelling in customer service and organizational skills. Adept at managing patient records and enhancing communication, I ensure efficient operations while maintaining HIPAA compliance. Known for a friendly demeanor and calmness under pressure, I consistently improve patient flow and satisfaction.
Overview
4
4
years of professional experience
Work History
Oroville Hospital
Oroville, CA
12.2021 - 06.2026
- Managed patient records and documentation for accurate medical history retrieval.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Scheduled appointments and processed patient admissions efficiently to streamline operations.
- Assisted in maintaining inventory of medical supplies, ensuring availability for staff use.
- Utilized electronic health record systems to update patient information promptly and accurately.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Answered multi-line telephone system, provided information, and directed calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Medical Assistant - Medical Assisting
Omaha College of Health Careers
Omaha, NE06.1996
Skills
Friendly, positive attitude
Customer service
Problem-solving
Dependable and responsible
Organizational skills
Calm under pressure
Timeline
Oroville Hospital
12.2021 - 06.2026
Medical Assistant - Medical Assisting
Omaha College of Health Careers