Stephanie O'Connor
Chicopee,ME
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Apprentice
Priority Dispatch Corp.
Salt Lake City, UT
02.2023 - Current
- Provided detailed reports summarizing findings from reviews and analysis.
- Documented all review processes including notes, observations, analyses, recommendations.
- Adhered to a schedule to provide prompt and valuable feedback.
- Maintained close working relationships with team members to deliver unified feedback to the agency.
911 Public Safety Telecommunicator
Westcomm Regional Dispatch
Chicopee, MA
08.2020 - Current
- Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
- Provided pre-arrival instructions to callers in life threatening situations such as CPR, childbirth, choking.
- Entered data into computer aided dispatch system for police, fire and ambulance services.
- Assisted with training new employees on department policies and procedures related to emergency communications operations.
- Contributed to enhancing product quality through involvement in post-incident reviews and offering consistent feedback to team members.
Police Officer
Mount Holyoke College
South Hadley, MA
05.2019 - 08.2020
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
Education
Bachelor of Arts - Criminal Justice
University of Rhode Island
Kingston, RI05-2019
High School Diploma -
Easthampton High School
Easthampton, MA06-2016
Skills
- Customer Service
- Problem-Solving
- Time Management
- Flexible Schedule
- Teamwork and Collaboration
- Creativity and Innovation
Certification
- CJIS
- CPR and First Aid
- Crisis Intervention Team Training
- Emergency Police Dispatch Q
- Emergency Medical Dispatch Q
- Emergency Fire Dispatch Q
- NG911
- National Incident Management Systems (NIMS)
- ICS-100 (Introduction to Incident Command)
- Public Safety Telecommunicator
- AQUA - IAED
References
References available upon request.
Timeline
Apprentice
Priority Dispatch Corp.
02.2023 - Current
911 Public Safety Telecommunicator
Westcomm Regional Dispatch
08.2020 - Current
Police Officer
Mount Holyoke College
05.2019 - 08.2020
Bachelor of Arts - Criminal Justice
University of Rhode Island
High School Diploma -
Easthampton High School
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