Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Oen

Phoenix,AZ

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

Intake Specialist

Copa Health
12.2023 - Current
  • Provided new clients with required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Assessed clients' needs and determined eligibility for intake services.
  • Maintained accurate, up-to-date client records for reliable reference and communications.

Receptionist

Phoenix Pest Control
04.2019 - 06.2019
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Associate Director

Marc Community Resources
01.2013 - 07.2018
  • Peer Support Specialist: assisted SMI members in locating housing and maintaining an apartment after a stint of homelessness. Provided mentorship to individuals in the beginning stages of mental health recovery.
  • Program Coordinator: Oversaw and provided direct supervision to a team of peer support specialists, specializing in housing. Maintained a caseload of 13-15 individuals and provided housing support
  • Associate Director of two programs, one specializing in housing and one specializing in eviction prevention and employment
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Recruited, interviewed and hired employees
  • Promoted the program to other mental health agencies and encouraged enrollment
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Imports Coordinator

Synergy Transportation
03.2008 - 12.2012
  • Coordinated company product shipments and international transactions to eliminate freight delays.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.

Education

Bachelor of Science - Computer Information Science

DeVry University
Phoenix

Skills

  • Registered Behavioral Health Technician
  • Housing Specialist
  • Peer Support Trainer
  • Trainer of trainers in peer support specializing in housing
  • Documentation
  • Group Supervision
  • Effective Collaboration and Interaction
  • Client Needs Assessment
  • Communication Abilities
  • Community Resources and Education
  • Identifying Client Goals
  • Life Skills Education

Timeline

Intake Specialist

Copa Health
12.2023 - Current

Receptionist

Phoenix Pest Control
04.2019 - 06.2019

Associate Director

Marc Community Resources
01.2013 - 07.2018

Imports Coordinator

Synergy Transportation
03.2008 - 12.2012

Bachelor of Science - Computer Information Science

DeVry University

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Stephanie Oen