Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Stephanie Ogden

Conroe,TX

Summary

Hardworking employee enthusiastic about learning the Beauty industry inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Sales Representative

D's Concrete World
10.2023 - Current
    • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
    • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Sales Support Representative

Bardy Diagnostics - Baxter
06.2022 - 10.2023
    • Performed data entry for sales figures, metrics and other customer data.
    • Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
    • Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
    • Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.

Customer Service Associate

Armstrong McCall Beauty Supply
04.2022 - 05.2022
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Informed customers about special promotions and provided detailed information for various products.
    • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
    • Maintained up-to-date knowledge of product and service changes.

Hairstylist

Onyx Salon
11.2021 - 02.2022
    • Scheduled customer appointments and rearranged individual time slots to meet demand.
    • Processed payments, entering sales in register for prompt customer service.
    • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
    • Educated customers on products to maximize benefits.
    • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
    • Counted and documented opening and closing cash amounts daily.
    • Recorded notes for future reference about customer preferences and services delivered.
    • Determined appropriate hair treatments based on conditions and textures.
    • Suggested treatments and styles to suit customer appearance and fashion choices.
    • Organized sales area and work station to showcase products and boost sales.
    • Mixed pigments and used proper techniques to achieve desired color.
    • Distributed business cards outside of salon to generate new business.
    • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
    • Answered phone calls and emails to schedule client appointments.
    • Developed loyal following of clients by providing high-quality services.
    • Maintained regular client list and successfully handled walk-in customers.
    • Used social media platforms to promote salon and services.
    • Offered professional cuts, color services and extensions to salon customers.
    • Utilized latest techniques in balayage, ombre, highlights and color correction.
    • Styled hair, makeup and nails for customers for special events and occasions.

Corporal of Marines

United States Marine Corps
11.2017 - 05.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
  • Handled inspection, inventory and issuance of ammunition to teams of soldiers.
  • Supervised personnel and offered extensive mentoring and training assistance.
  • Trained personnel on safe ammunition handling to prevent injuries and accidents.
  • Supervised assembly and placement of large-scale artillery systems prior to launch.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Cashier

Home Depot
08.2017 - 11.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.

Customer Service Associate

Walgreens
12.2015 - 09.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Completed - Cosmetology

Toni & Guy Hairdressing Academy - Costa Mesa
Costa Mesa, CA
07.2021

Associate of Arts -

Lone Star College System, Kingwood
Kingwood, TX
05.2017

Skills

    • Account Development
    • Revenue Generation
    • Network Development
    • Customer Service
      • Customer Needs Assessment
      • Client Service
      • Relationship Building

Additional Information

I became a certified Lash Artist on my own time. Taking online courses and practicing on live models to enhance my skills.

Timeline

Sales Representative

D's Concrete World
10.2023 - Current

Sales Support Representative

Bardy Diagnostics - Baxter
06.2022 - 10.2023

Customer Service Associate

Armstrong McCall Beauty Supply
04.2022 - 05.2022

Hairstylist

Onyx Salon
11.2021 - 02.2022

Corporal of Marines

United States Marine Corps
11.2017 - 05.2020

Cashier

Home Depot
08.2017 - 11.2017

Customer Service Associate

Walgreens
12.2015 - 09.2016

Completed - Cosmetology

Toni & Guy Hairdressing Academy - Costa Mesa

Associate of Arts -

Lone Star College System, Kingwood

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Stephanie Ogden