Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

STEPHANIE O'HARA

Denver,PA

Summary

Reliable employee seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time-management, problem-solving skills and excellent communication. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience

Work History

Assistant Director of Business Development

Moravian University
06.2022 - Current
  • Collaborate closely with organizations to identify their educational and training needs
  • Propose and develop education solutions to assist with professional development, employee upskilling and retention
  • Spearhead marketing and business development activities to achieve breakthrough performance and drive awareness of new satellite campus in Lancaster
  • Develop and execute effective marketing and business strategies to generate leads and obtain new partnership business
  • Responsible for enhancing program offerings to assist in enrollment efforts

Sales Leader

Landmark Homes
Ephrata, PA
09.2012 - 05.2022
  • Developed and led sales training initiatives for employees and teams across organization.
  • Coached sales associates in product specifications, selling techniques and objection handling to significantly increasing customer satisfaction ratings
  • Built relationships with customers and community to establish long-term business growth
  • Held weekly sales meetings with Regional Managers to grow sales and boost profits by applying proactive management strategies and enhancing sales training
  • Directed work of efficient administrative team maintaining accurate sales order documentation
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.

Front Office Operations Manager

ELANCO Chiropractic
09.2005 - 01.2011
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
  • Coached employees through day-to-day work and complex problems
  • Prepared reports to assist business leaders with key decision making and strategic operational planning
  • Assessed personnel performance and implemented incentives and team-building events to boost morale
  • Standardized office structures and processes to promote collaboration and increased performance
  • Hired, managed, developed, and trained staff, established, and monitored goals, conducted performance reviews, and administered salaries for staff.

Education

Bachelor of Arts - Business Administration

Lebanon Valley College
05.2001

Associate of Science - Marketing

Central Penn College
05.1992

Skills

  • Staff Training and Development
  • Verbal and Written Communication
  • Customer Service
  • Problem Solving
  • Relationship Building
  • People-Oriented
  • Counseling
  • Team Leadership
  • Conflict Resolution
  • Interdepartmental Collaboration
  • Administrative Supervision

Affiliations

  • Board Member Lancaster County YWCA - Committee Chair
  • Parent Trainer – Berks County Children and Youth
  • Lancaster Society for Human Resource Professionals – Professional Development Committee
  • Volunteer – Loan Oaks Horse Farm
  • Pennsylvania Builders Association – Women in Construction

Timeline

Assistant Director of Business Development

Moravian University
06.2022 - Current

Sales Leader

Landmark Homes
09.2012 - 05.2022

Front Office Operations Manager

ELANCO Chiropractic
09.2005 - 01.2011

Bachelor of Arts - Business Administration

Lebanon Valley College

Associate of Science - Marketing

Central Penn College

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