Stephanie Ojeda
El Paso,TX
Summary
Results-driven professional committed to continuous learning and development. Demonstrates exceptional diligence in achieving goals and overcoming challenges while striving for excellence in all endeavors. Proven ability to adapt quickly to new environments and collaborate effectively with teams to drive success. Eager to leverage skills and experience to contribute meaningfully in dynamic, growth-oriented settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kech
07.2024 - 07.2025
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Engineer/Administrator
Schneider Electric
02.2024 - 05.2024
- Identify and fix errors with products and software before they are shipped to consumers to help identify ways to improve product quality and meet the organization's quality standards.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Documented and developed engineering procedures and processes.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Developed and implemented procedures to verify compliance with engineering standards.
Biller/Receptionist
STAGECOACH CARTAGE
03.2023 - 01.2024
- Take drivers paperwork confirming delivery loads or picks and bill the corresponding customer create spreadsheets to keep invoices in order for end of the month
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Handled a range of 50 account payments and provided information regarding outstanding balances.
Billing Clerk/Dispatcher
Penske Logistics
02.2022 - 02.2023
- Coordination of loading and unloading trailers.
- Processing shipments and deliveries to be received at warehouse and prepare documents for crossing to Mexico everyday. Dispatch drivers accordingly.
- Dispatched about 20 drivers per day.
Dispatcher/Customer Service
Oneway Heating & Air Conditioning
04.2021 - 09.2021
- Shipping and receiving i made AC units and Heaters purchase. Track shipment, upon arrival inspect all was in good condition. Then dispatch tech and call customer ahead to alert of tech arrival, once job done , payment collection would be taken by check money order or cash or debit or credit card.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
Administrative Assistant
Texas Electrical
08.2019 - 06.2020
- Verify invoices in quick books
- Assist with hiring process for project managers. Book job interviews
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sr. Assistant Manager
Security Finance
03.2018 - 08.2019
- Run and read credit reports process signature loans refinance loans, take payment, branch operations system collect calls, bank deposits, answer calls. Filing.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Admin Assistant/Receptionist
Quest contracting
09.2017 - 02.2018
- Answer phones, file, add insurance coverage to company equipment, update expense spreadsheets, update DOT, UCR heavy equipment permits
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Clerk/Cashier
chelmot finance
04.2015 - 08.2015
- Helped process loans for applicants, as well a payments for customers.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Input data into spreadsheets and databases.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Underwriter
fred loya insurance
10.2011 - 07.2012
- Verified that all paper work for insurance policy holders were signed in order.
- Computer skills, quotas achieved at end of the day. fast paced environment
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Determined and documented loan conditions and communicated requirements and decisions.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
Driver/waitress
jcs cafe and catering
05.2009 - 07.2011
- Delivered caterings, provided catering service at any festivities/celebrations and waited tables
- Great customer services how to greet people and provide them great service
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for Mexican restaurant with social relevancy and intentionality.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Education
Cosmetology License - cosmetology
Milam Institute of Cosmetology
El Paso, TX05.2014
High School Diploma -
Riverside High School
El Paso, TX01.2010
Skills
- Excel (3 years)
- Filing (1 year)
- Receptionist (3 years)
- Payroll (1 year)
- Administrative Assistant (4 years)
- Outlook
- Microsoft Office
- Billing
- Office Experience (4 years)
- Cash Handling (5 years)
- Credit Analysis
Certification
Driver's License
Additional Information
Fast learner, good listener. over-achiever. punctual. Multi-task,cooperative. Great communication skills, time management, detail oriented.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Kech
07.2024 - 07.2025
Engineer/Administrator
Schneider Electric
02.2024 - 05.2024
Biller/Receptionist
STAGECOACH CARTAGE
03.2023 - 01.2024
Billing Clerk/Dispatcher
Penske Logistics
02.2022 - 02.2023
Dispatcher/Customer Service
Oneway Heating & Air Conditioning
04.2021 - 09.2021
Administrative Assistant
Texas Electrical
08.2019 - 06.2020
Sr. Assistant Manager
Security Finance
03.2018 - 08.2019
Admin Assistant/Receptionist
Quest contracting
09.2017 - 02.2018
Clerk/Cashier
chelmot finance
04.2015 - 08.2015
Underwriter
fred loya insurance
10.2011 - 07.2012
Driver/waitress
jcs cafe and catering
05.2009 - 07.2011
Cosmetology License - cosmetology
Milam Institute of Cosmetology
High School Diploma -
Riverside High School
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