STEPHANIE OKEKUNJO
Princeton,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy
Overview
16
16
years of professional experience
Work History
Fraud Specialist I
JP Morgan Chase
Plano, TX
02.2024 - Current
- Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes.
- Collaborate effectively with cross-functional teams to resolve customer-related issues.
- Analyzed transaction patterns to identify potential fraud risks.
- Investigated suspicious activities and flagged high-risk accounts for review.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Prepared detailed reports summarizing findings for management review.
Financial Crimes Analyst
Reenver Staffing, LLC/Fifth Third Bank
Dallas, TX
03.2021 - 01.2024
- Monitor and analyze alerts on accounts flagged by the bank’s monitoring alert system for possible scam or fraud in a fast-paced financial call center.
- Make outbound calls daily to assist customers in resolving suspended transactions that have been flagged as possible fraud or scam
- Conduct research by reviewing transaction patterns and locations and make complex judgment decisions on alerts by either mitigating the alerts when a “NO Fraud” is confirmed or placing a FREEZE HOLD on the account when a transaction cannot be verified.
- Investigation of forgery and theft within customers’ accounts and transactions on behalf of the bank.
- Fully document all findings, dispositions and conclusions on each account.
Recruiting Coordinator
Pacific Dental Services
Irving, TX
05.2019 - 02.2021
- Assisted hiring managers to navigate the Applicant Tracking System and creation of job postings and job descriptions for boards.
- Operated and maintained Applicant Tracking and candidate management systems (iCIMS) as well as coordination of incoming job requisitions and applications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reached out to qualified referral candidates to obtain applications; scheduled and conducted interviews with the candidates as a pre-screening method prior to sending to corporate hiring managers for consideration.
- Submitted and tracked pre-employment assessments including employment applications, background and reference checks.
- Maintain candidate relationships by interacting with them at various stages of the recruiting process
- Participate in career events, conferences and community job fairs with the regions supported as needed.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and implemented onboarding and orientation programs for new employees.
- Strategize with team and management on best work-flow processes.
- Coordinated implementation of people-related services, policies and programs through departmental
Legal Assistant
GEICO
West Orange, NJ
08.2009 - 04.2019
- Maintained working knowledge of legal concepts, practices, and Staff Counsel procedures applicable by jurisdiction
- Prepared pleadings, routine motions, notices, jury demands, routine discovery, and correspondence of a non-dictated nature, within the case management system, for attorney review and signature
- Managed and monitored the status of court filings and suits via mail, in-person, or e-filing.
- Maintained attorney calendars, reviewing invoices to ensure compliance with the expense management & controls memorandum, and preparing/sending checks to facilitate payment
- Answered, screened, and logged voicemail messages and incoming/outgoing calls to GEICO personnel, clients, claimants, opposing counsel and /or courts for the attorneys
- Welcomed visitors, and responded to general inquiries regarding office procedures, appointments, and maintaining office files and supplies.
Education
Bachelors of Science - Business Administration
William Paterson University
Wayne, NJSkills
- Self-starter, self-motivated, enthusiastic, and able to generate creative solutions with the ability to think outside the box
- Problem-solving skills with a sense of urgency, and the ability to resolve issues in a timely manner
- Analytical skills with the ability to research, collect, and analyze relevant and detail-oriented data
- Judgment skills, with the ability to review complex situations and apply relevant judgment
- Excellent interpersonal skills, which include but are not limited to attentive listening, team playing, knowledge sharing, the ability to welcome new ideas, adaptation to changes, and paying attention to details
- Quality management skills, with the ability to demonstrate accuracy
- Excellent written and oral communication skills, with the ability to speak persuasively among team members, and communicate well in written form
- Customer relationship management (CRM): empathy, patience, active listening, problem identification and solving, result-oriented, recapping, and detailed report writing
- Risk management: fraud detection, transaction monitoring, transaction review, USA Patriot Act, BSA, FinCEN review, SAR drafting, KYC/KYCC, EDD, complex trends, research, and report writing
- Fraud: Visa, MasterCard, Pulse Debit card, Credit card and POS Fraud
- Statutory: HIPAA, HITECH, USA Patriot Act, SaFe, FinCen, alert clearing
- Human resources: orientation and onboarding, Microsoft Office 365 (Access, PowerPoint, Word, Outlook, Excel), Salesforce, DocuSign, SharePoint, Workday, Empower, Calyx Point, applicant tracking and candidate management system (iCIMS)
- Collaboration: Skype, Teams, Google Meet, WebEx, Zoom; Office Administration: Microsoft Office 365, Exchange (Outlook), Gmail, imaging, scanning, and fax
References
AVAILABLE UPON REQUEST
Timeline
Fraud Specialist I
JP Morgan Chase
02.2024 - Current
Financial Crimes Analyst
Reenver Staffing, LLC/Fifth Third Bank
03.2021 - 01.2024
Recruiting Coordinator
Pacific Dental Services
05.2019 - 02.2021
Legal Assistant
GEICO
08.2009 - 04.2019
Bachelors of Science - Business Administration
William Paterson University
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