Stephanie Oliveira
Danvers,Massachusetts
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages, and routing mail to recipients. Positive nature with excellent people skills.
Overview
3
3
years of professional experience
Work History
Front End Receptionist
UMass Lowell
Lowell, MA
09.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate staff members.
- Provided administrative support for the front desk, including filing, photocopying, data entry and faxing documents.
- Greeted customers and visitors in a professional manner.
- Assisted with customer inquiries and complaints in a courteous and timely manner.
Restaurant Hostess
Maggies Farm
Middleton, MA
04.2022 - 06.2024
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
Sales Associate
Choice Fitness
Peabody, MA
11.2022 - 04.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
Cashier
Market Basket
Danvers, MA
09.2021 - 04.2022
- Greeted customers and answered their questions about the store's products and services.
- Operated the cash register efficiently and accurately, processing payments by cash, check, credit card, gift card, or automatic debit.
- I counted the money in the cash drawer at the beginning of each shift to ensure that the amounts were correct and that there was sufficient change.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Excel High School
Plymouth, MN04-2023
Skills
- Calendar Management
- Maintaining records
- Visitor assistance
- Document Management
- Departmental support
- Guest Relations
- Office Organization
- Customer assistance and interaction
- Listening Skills
- Telephone Etiquette
Timeline
Front End Receptionist
UMass Lowell
09.2023 - Current
Sales Associate
Choice Fitness
11.2022 - 04.2023
Restaurant Hostess
Maggies Farm
04.2022 - 06.2024
Cashier
Market Basket
09.2021 - 04.2022
High School Diploma -
Excel High School