Stephanie Olney
Carroll,United States
Summary
Medical support professional with proven track record in coordinating patient services and leading support teams. Ensures efficient administrative operations and enhances patient satisfaction through effective communication. Known for strong team collaboration and adaptability to changing needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Lead Medical Support Assistant
Central Iowa VA Medical Center
Des Moines, IA
01.2024 - 04.2024
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Greeting patients, running reports to reflect timely scheduling and returns, answered phones, maintained clinic schedules, processed orders, checked in and out patients, provided support and training to front line staff. Attended all trainings and meetings as directed by administration.
- Supervisor: Liz Abdul (5156995999)
- Okay to contact this Supervisor: Yes
Advanced Medical Support Assistant
Iowa City VA Medical Center
Iowa City, IA
10.2016 - 01.2024
- Salary: $60.00 USD Per Year
- Hours per week: 40
- Series: 0679 Medical Support Assistance
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 6
- Duties, Accomplishments and Related Skills:
- Scheduling, monitoring, and coordinating care in the community for Veteran's. I do this for all of Med Surg, E C R, and Accu/Chiro/OP PT. Answering phones, faxing, filing daily. Speaking with Veteran's, providers, and internal staff. Authorizing care and requesting medical records. Addressing claims issues and troubleshooting requests for additional services. Acquiring new vendors through Optum and provider agreements. Reconciling Optum issues and troubleshooting their referrals. Also, I request imaging and coordinate mailing these via our records department. I regularly complete and send out medical records with appropriate permissions. I review and interpret legislation and how it relates to Veterans accessing care. I currently telework so I am fluent with troubleshooting VPN and application issues. I am fluent using the following systems on a daily basis. Consult tool box, CPRS, outlook, Teams, One Note, Access, JLV, Vista Imaging, Optum portal, Ref Docs creator, Rightfax, Jabber, and Consult Tool Manager. I am able to interpret department policies and stay up to date on our department processes. I can work independently or as a team. I use all forms of written, typed, and verbal communications on daily basis. I am considered a seasoned and experienced asset in my department.
- Supervisor: Toniel Clark (319-358-5995)
- Okay to contact this Supervisor: Yes
- (This is a federal job)
Patient Care Coordinator
Accuquest Hearing Centers
Altoona, IA
09.2015 - 10.2016
- Salary: $17.00 USD Per Hour
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Office manager duties include opening up office, managing cash drawer,posting payments, accepting payments, cleaning of hearing aids, collecting patient data, rooming patients, making appointments, answering a multi line phone, cleaning office, faxing, filing, creating invoices, preparing orders, and mailing orders. Tracking shipments, inventory, monthly and daily reports. Using spreadsheets to track various data. Developing and maintaining protocols and office operations. Ordering of supplies and equipment using various vendors.
- Supervisor: Kelly Fitzgerald (630-380-5560)
- Okay to contact this Supervisor: Contact me first
MSA
Grand Junction Colorado VA
Grand Junction, CO
10.2014 - 07.2015
- Salary: $31,628.00 USD Per Year
- Hours per week: 40
- Series: 0679 Medical Support Assistance
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 5
- Duties, Accomplishments and Related Skills:
- Care coordination for treatment, procedures, and testing outside the VA through use of private sector providers. Authorization of payment for these services. Reviewing and tracking of requested consultations. Assembling veteran medical records for referral. Answering and directing inquiry calls from physicians, nurses, and patients. Articulating and anticipating veteran healthcare needs and communicating effectively with non va care staff.
- Supervisor: Jim Janick (970 242 0731)
- Okay to contact this Supervisor: Contact me first
- (This is a federal job)
Medical Support Assistant
VA Central Iowa Health Care System
Des Moines, IA
07.2014 - 10.2014
- Salary: $31,628.00 USD Per Year
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Knowledge and use of filing systems such as Vista and electronic records such as CPRS. Knowledge of policies and procedures as pertains to verifying eligibility, scheduling principles, use of different type of office equipment. Knowledge of how to interpret physician orders and the ability to determine priorities. Knowledge and experience on how to enter labs and radiology associated tests.
- Supervisor: Jennifer Clarke (515699-9999)
- Okay to contact this Supervisor: Contact me first
Medical Records
Mercy Home Health
Des Moines, IA
06.2011 - 11.2012
- Salary: $11.00 USD Per Hour
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Updated and filed medical records. Assured compliance for audit. Performed intakes for new patients. Ordered medical equipment through an affiliated agency. Performed data entry. Answered and directed calls for agency. Performed office duties including filing, faxing, and sorting. Printed and updated information for agency compliance.
- Supervisor: Laura Adams (515-643-8383)
- Okay to contact this Supervisor: Contact me first
Unit Clerk
Iowa Methodist Medical Center
Des Moines, IA
01.2011 - 06.2011
- Salary: $15.00 USD Per Hour
- Hours per week: 24
- Duties, Accomplishments and Related Skills:
- Recorded and monitored temperature and stock in controlled area. Monitored and updated unit census. Received and assigned staff to new floor admissions. Answered phones and directed patients and staff. Answered patient call lights and delegated to correct staff. Interpreted physician orders for all patient labs, testing, and referrals. Completed pharmacy pickups as designated by supervisors. Constructed and dismantled patient files. Faxed medical records as needed. Answered phones and utilized electronic patient information.
- Supervisor: Pam Harrison (515-241-6212)
- Okay to contact this Supervisor: Yes
Correctional Officer
Iowa Correctional Institute for Women
Mitchellville, IA
02.2003 - 06.2010
- Salary: $20.00 USD Per Hour
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Supervision of offenders in general population, segregation, mentally ill unit, minimum living, and treatment units. Performed as Team Leader and delegated daily workload to meet institution goals. Member of CERT and performed cell entries, special transports, and concluded and contained offender disturbances. First responder to all emergency situations. Appointed to Personal Safety officer for Iowa Department of Corrections. Developed curriculum for and conducted staff training in self defense techniques. Appointed as an Investigator for offender incidents. Also appointed to investigator for offender special threat groups.
- Supervisor: Paul Rode (5151-967-4236)
- Okay to contact this Supervisor: Yes
Scheduler
Broadlawns Medical Center
Des Moines, IA
04.1998 - 11.2002
- Salary: $11.00 USD Per Hour
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Schedule patient appointments for all family practice, specialty clinics, and diagnostic testing. Scheduled referrals and diagnostic testing with outside organizations as well. Collected patient co pays. Ordered patient charts, updated patient charts, updated electronic patient information, and interpreted physician orders. Answered and directed patient calls. Greeted and assisted patients and visitors and directed them accordingly. Performed receptionist duties for primary care clinic. Triaged patients to prioritize care and notified appropriate staff of findings.
- Supervisor: Kathy Cochran (515-282-2200)
- Okay to contact this Supervisor: Yes
Records Clerk
Principal Financial Group
Des Moines, IA
05.1995 - 10.1997
- Salary: $7.50 USD Per Hour
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Correctly pulled and delivered files to appropriate departments. Maintained files by updating and sorting accordingly. Trouble shooting phone calls and directing them from external and internal customers. Faxing and receiving faxed documents. Prepping files to be scanned and placed on microfilm.
- Supervisor: June Crabb (515-280-7707)
- Okay to contact this Supervisor: Yes
Education
Bachelor's degree - Social Work
Des Moines Area Community College
Carroll, IA, United States01-2027
Peer Support Certification - undefined
Kirkwood Community College
Cedar Rapids, IA, United States02-2022
Some college (no degree) - undefined
Kirkwood Community College
Cedar Rapids, IA, United States05-2017
Associate's degree - Medical Assistant
Kaplan University
Urbandale, IA, United States01-2013
Skills
- Critical thinking
- HIPAA compliance
- Staff training and development
- Insurance verification
- Patient care coordination
- Medical billing expertise
- Scheduling management
- Healthcare administration
- Appointment setting
- Medical coding
- Medical terminology proficiency
- Quality assurance monitoring
- Customer service
- Reliable team player
- Vital signs monitoring
- Direct patient care
- Patient-focused care
- Compassionate
- Maintaining confidentiality
- Specimen labeling
- Electronic health records
- Specimens collection and processing
- Clinical documentation
- Vital sign monitoring
- Compassionate caregiver
- CPR
- Adaptable
- Sterilization techniques
- Patient scheduling
- Patient assessments
- Insurance authorizations
- Immunization administration
- Electronic medical records
- Data entry
- Disease prevention education
- Patient triage
- Medical terminology
- Phlebotomy
- Conflict resolution
- Companionship and emotional support
- Valid [state] driver's license
- Sterile technique
- General housekeeping
- Patient management
- Patient flow management
- Complex Problem-solving
- First aid
- Professional bedside manner
- Medical procedures
- Inventory management
- Trustworthy companion
- Patient relations
- Procedure assistance
- Prioritizing stat orders
- Simple dressings
- Diagnostic procedures
- Payment collection
- Medical terminology knowledge
- Inventory and supply management
- Emergency procedures
- Customer relationship management (CRM)
- Case management
- Reliable transportation
- Family education
- Equipment sterilization
- Medical records management
- Account management
- Medical office management
- Medical terminology in English
- Medical equipment operation
- Insurance claims
- Lab equipment calibration
- Medical billing and coding
- Medical billing
- EMR / EHR
- Medical office administration
- Indirect patient care
Affiliations
Iowa Peer Workforce Collaborative - Peer Support Specialist Certified
Certification
Medical Assistant program with courses covering medical law, medical terminology, pharmacology, anatomy, physiology, mathematics, diseases, medical office management, medical billing and coding, HIPAA certified, Mandatory Reporting certified, CPR and 1st aid certified. Certified through the American Association of Medical Assistants and National Certification for Medical Assistants. Successful completion of 160 hour externship at Mercy East Village Family Practice and Urgent Care. Two terms of Clinical Competencies. These courses including sterilization of instruments, patient care, injections, venipuncture, CLIA waived testing, collecting vitals, and inspection of other body fluids. Capillary punctures, castings, assisting during minor surgical procedures, ear irrigation, and administration of medication and configuring correct dosages.
Languages
English
Spoken Advanced
Written Advanced
Read Advanced
Timeline
Lead Medical Support Assistant
Central Iowa VA Medical Center
01.2024 - 04.2024
Advanced Medical Support Assistant
Iowa City VA Medical Center
10.2016 - 01.2024
Patient Care Coordinator
Accuquest Hearing Centers
09.2015 - 10.2016
MSA
Grand Junction Colorado VA
10.2014 - 07.2015
Medical Support Assistant
VA Central Iowa Health Care System
07.2014 - 10.2014
Medical Records
Mercy Home Health
06.2011 - 11.2012
Unit Clerk
Iowa Methodist Medical Center
01.2011 - 06.2011
Correctional Officer
Iowa Correctional Institute for Women
02.2003 - 06.2010
Scheduler
Broadlawns Medical Center
04.1998 - 11.2002
Records Clerk
Principal Financial Group
05.1995 - 10.1997
Peer Support Certification - undefined
Kirkwood Community College
Some college (no degree) - undefined
Kirkwood Community College
Associate's degree - Medical Assistant
Kaplan University
Bachelor's degree - Social Work
Des Moines Area Community College
Desired locations
ALL, Texas, United States