Work Preference
Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

Stephanie Oquendo Alicea

Kissimmee,FL

Work Preference

Desired Job Title

Commercial DriverCostumer Service CashierSellerQuality Control & Machine Operation

Work Type

Full TimePart Time

Location Preference

RemoteOn-Site
Location: Kissimmee, FL, USKissimmee, FLLake Wales, FLDundee, FLWinter Haven, FL
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Summary

Dynamic and results-driven professional eager to leverage extensive expertise in customer service and machine operations within a challenging new role. Well-versed in industry best practices and operational standards, with a proven ability to learn quickly and enhance performance to consistently meet and exceed customer needs and sales targets. Recognized for exceptional customer service skills, a friendly demeanor, and strong organizational aptitude that supports effective multitasking. Demonstrates resilience in high-pressure situations, ensuring timely deliveries while maintaining vehicle safety and adhering to regulatory standards through effective communication and problem-solving abilities.

Overview

13
13
years of professional experience

Work History

Commercial Driver

AutoZone Auto Parts
06.2025 - Current
  • Customer Service Excellence & Communication – Deliver WOW! Customer Service by engaging with commercial customers and DIY shoppers, providing clear and professional automotive advice and offering installation services.
  • Leadership & Teamwork – Work closely with store personnel and commercial accounts, ensuring smooth team collaboration and strong customer relationships.
  • Metrics Mindedness & Process Orientation – Maintain efficient delivery operations, meeting time and accuracy goals while following company policies.
  • Delivery Operations – Drive company-provided vehicles, ensuring safe and timely deliveries of automotive parts to commercial customers. Load and unload parts accurately per route schedules.
  • Returns & Pickups – Collect returns, cores, and parts from nearby stores or outside vendors.
  • Safety Compliance – Adhere to PPE (Personal Protective Equipment) guidelines and fleet safety policies to maintain a safe driving and working environment.
  • Cash & Charge Transactions – Process customer payments securely and in accordance with company policies.
  • Product Knowledge & Fleet Maintenance – Stay updated on promotions and automotive products through AutoZone systems. Maintain delivery vehicles and report any issues promptly.
  • Operated delivery vehicles safely and efficiently across designated routes.
  • Ensured timely delivery of auto parts to retail locations, maintaining high customer satisfaction.
  • Conducted pre-trip and post-trip vehicle inspections to ensure compliance with safety regulations.

Costumer Service Cashier

7-Eleven
11.2024 - Current
  • Handled cash, cards transaction and maintained a balanced drawer to facilitate large purchases.
  • Retrieved expensive items from cases and back rooms to help customers with large purchases.
  • Cleared trash from parking lots and resolved problems negatively impacting property appearance.
  • Resolved customer inquiries, complains and issues providing insightful solutions.
  • Offering products and services to meet customers needs and goals.
  • Work 3RD shift

Seller

EBAY and ETSY SELLER
03.2013 - Current
  • Leveraged Digital tools to promote account growth.
  • Listed for sale items online with detailed photographs and description.
  • Lent customer service and communications support via email, text, phone or live chat.
  • Prepared items for online sale, listing key selling points and considerations.
  • Calculated taxes owed and made on-time payments to keep business operations compliant with state and federal laws.
  • Managed online inventory across multiple platforms to ensure optimal stock levels.
  • Developed effective product listings utilizing SEO strategies to enhance visibility and attract buyers.
  • Analyzed market trends to adjust pricing strategies and maximize sales opportunities.
  • Developed promotional strategies to increase awareness and achieve sales goals.
  • Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.

Quality Control & Machine Operation

Ammunition Depot LLC
03.2019 - 08.2024
  • Inspect Ammo from different calibers
  • Making sure the ammo is in good standing to sell
  • Making sure each machine is in good shape to run
  • Run machine and fid them with the components
  • Clean and prep the machine for the next day
  • Daily date entry of production.

Education

High School Diploma -

Cedar Cliff High School
Camp Hill, PA
01.2011

Skills

  • Attention to detail
  • Machine operation
  • Teamwork
  • Problem solving
  • Troubleshooting Machine
  • Researching
  • Staff Training
  • Maintaining and cleaning equipment
  • Bilingual Costumer Service Representative
  • Shipping and Packing
  • Order Processing Advanced
  • Administration Software
  • Spanish Language Proficiency
  • Call center
  • Inbound Calls
  • AWS
  • Teams and Outlook
  • Data Entry
  • Strong work ethic
  • Safe driving practices
  • GPS navigation mastery
  • Vehicle inspection proficiency
  • Flexible schedule availability
  • Effective communication
  • Defensive driving techniques
  • Route planning expertise
  • Customer service
  • Time management
  • Safe driving

LANGUAGE

Spanish, Native
English, Bilingual

Timeline

Commercial Driver

AutoZone Auto Parts
06.2025 - Current

Costumer Service Cashier

7-Eleven
11.2024 - Current

Quality Control & Machine Operation

Ammunition Depot LLC
03.2019 - 08.2024

Seller

EBAY and ETSY SELLER
03.2013 - Current

High School Diploma -

Cedar Cliff High School
Stephanie Oquendo Alicea