Stephanie Orbe
Pennsauken
Summary
Dynamic Medical Practice Assistant with proven expertise at Cooper University Hospital, enhancing patient care through workflow optimization and effective scheduling. Skilled in document preparation and organizational efficiency, I excel in fostering communication and trust, ensuring compliance with HIPAA regulations while mentoring staff to improve operational effectiveness and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Medical Practice Assistant
Cooper University Hospital- Psychiatry
04.2023 - Current
- Ensured confidentiality of patient information by adhering to HIPAA regulations and implementing secure data practices.
- Enhanced patient experiences by effectively managing administrative tasks and supporting medical staff in daily operations.
- Streamlined appointment scheduling for increased patient satisfaction and improved time management.
- Facilitated effective communication between patients and providers, reducing misunderstandings and fostering trust in the practice.
- Coordinated diagnostic tests and procedures for streamlined care delivery, enhancing the overall quality of services provided.
- Mentored incoming practice assistants on best practices for various operational aspects within the facility.
- Developed and implemented strategic plans, improving operational efficiency
- Provided informal leadership and mentorship to staff, fostering a culture of collaboration, accountability, and continuous improvement.
- Streamlined processes while maintaining or improving patient care quality and patient satisfaction
- Assisted with conflict resolution and employee relations, ensuring a positive work environment
- Collaborated with senior staff to create and execute long-term goals
- Ensured adherence to ethical standards, patient confidentiality, and compliance with HIPAA regulations in all aspects of care and documentation
- Led staff training and development initiatives, enhancing team knowledge on therapeutic techniques, and crisis management
- Managed intake processes, including patient assessments, screenings, and referrals, ensuring timely and effective service delivery.
- Fostered a supportive and compassionate environment for both patients and staff, improving overall engagement and treatment effectiveness.
- Addressed patient grievances and complaints, resolving issues with sensitivity and ensuring that patients feel heard and supported
- Assisted with crisis intervention efforts, including de-escalation of difficult situations and managing high-risk cases effectively while ensuring patient safety
- Delegated duties and responsibilities to staff based on clinic needs, ensuring optimal resource utilization and seamless workflow.
- Validated and streamlined clinical workflows to enhance operational efficiency, improve patient care delivery, and ensure compliance with industry standards.
- Provided mentorship and support to new hires, overseeing onboarding processes to ensure smooth integration into the team and alignment with clinic protocols and best practices.
- Ensure that clinical staff/office are compliant with company regulations and policies
- Create/troubleshoot workflows to maximize patient care
- Assist with the launch of the NIMBUS program
- Create onboarding resources for new onboarding staff including both front desk and clinical staff
- Assisted in the training of assigned staff and site-based staff on the proper use of specialized tools, materials, and equipment.
- Created weekly staffing assignments for clinical staff
- Assisted in performing preventive maintenance when possible, to keep equipment in good working order.
- Assisted in implementing procedures to improve productivity
- Float/cover other sites when needed
- Precepts both front desk staff and clinical staff
- Assist with the launching/opening of the pediatric behavioral health office in Moorestown
- Provide support to staff members when needed
- Collaborate with clinicians and pharmacies to troubleshoot solutions for patients when medications are unavailable due to backorder/shortage.
- Maintain EOC/AED logs
- Reconcile patient medications
- Verify patients medical history, social history, allergies, surgical history and hospitalizations
- Assist providers in completing patients' forms
Medical Assistant
Thomas J. Marzili- LLC
05.2021 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Medical Assistant
Virtua Health System
07.2019 - 05.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Completed EKGs and other tests based on patient presentation in office.
Education
Medical Assistant -
Merit Training Institute
Marlton, NJ06-2019
High School Diploma -
Woodrow Wilson
Camden, NJ06-2018
Skills
- Document preparation
- Meeting coordination
- Fast learner
- Scheduling/Planning
- Calendar management
- Task prioritization
- Organizational efficiency
- File management
- Workflow optimization
Timeline
Medical Practice Assistant
Cooper University Hospital- Psychiatry
04.2023 - Current
Medical Assistant
Thomas J. Marzili- LLC
05.2021 - 03.2023
Medical Assistant
Virtua Health System
07.2019 - 05.2021
Medical Assistant -
Merit Training Institute
High School Diploma -
Woodrow Wilson
Similar Profiles
Soheila PaulSoheila Paul
Mental Health Technician at University Of Florida Shands Psychiatry HospitalMental Health Technician at University Of Florida Shands Psychiatry Hospital
Lisa BishopLisa Bishop
MRI Technologist at Cooper University Hospital Cape RegionalMRI Technologist at Cooper University Hospital Cape Regional
Katie D'AlonzoKatie D'Alonzo
Registered Nurse at Cooper University Hospital Cape RegionalRegistered Nurse at Cooper University Hospital Cape Regional
Ida RiveraIda Rivera
Administrative Coordinator at Penn Medicine: University of Pennsylvania Health SystemAdministrative Coordinator at Penn Medicine: University of Pennsylvania Health System
Jermaine Young Jr.Jermaine Young Jr.
General Laborer at All In One Property MaintenanceGeneral Laborer at All In One Property Maintenance