Stephanie Orellana
Tekamah,NE
Summary
Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike. Pursuing a customer service executive position with new organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Cushman & Wakefield-The Lund Company
Omaha, NE
08.2024 - Current
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Prepared monthly financial reports for review by the property manager.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Ensured compliance with all applicable laws related to fair housing practices.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Interacted with potential renters during showings providing information about the property features.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Participated in community events promoting the rental properties available at the location.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Kept records of correspondence with residents and tenants.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled security deposit refunds.
First Assistant Manager
CATO Corporation
Omaha, NE
12.2023 - 08.2024
- Assisted store manager in hiring and training new employees.
- Developed and implemented strategies for increasing sales revenue.
- Supervised staff to ensure efficient operation of the store.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Provided feedback to employees on performance improvement opportunities.
- Coordinated inventory management processes including ordering, stocking and tracking supplies.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Monitored trends in customer satisfaction surveys and initiated corrective action when needed.
- Enforced loss prevention measures within the store environment.
- Helped with daily cash management, resolved drawer inaccuracies and prepared daily deposits.
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
- Minimized shrinkage and product loss by effectively managing inventory controls.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Sales and Leasing Consultant
KETTLER MANAGEMENT
Chantilly, VA
07.2022 - 04.2023
- Conducted market research to identify potential customers and areas for expansion.
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Built relationships with clients by providing timely follow-up on inquiries or requests for information.
- Performed daily administrative tasks such as filing paperwork or entering data into databases.
- Greeted prospective tenants and answered questions about the property.
- Ensured apartment availability and rental rates were accurately communicated to potential tenants.
- Provided tours of available units, models, amenities, and common areas.
- Maintained accurate records of unit availability and pricing information.
- Conducted follow-up calls with prospects to answer additional questions or discuss lease terms.
- Processed applications for prospective tenants and conducted background checks.
- Prepared leases for signature by both tenant and management personnel.
- Assisted in coordinating move-in activities such as scheduling maintenance requests or providing access to the premises.
- Regularly inspected vacant apartments to ensure they met leasing standards prior to showings.
- Addressed resident complaints in a timely manner while ensuring compliance with all applicable laws and regulations.
- Responded promptly to emails, phone calls, letters, or other inquiries from existing or potential residents.
- Organized files for new leases and maintained current files for existing residents.
- Collected payments from residents on a monthly basis according to their lease agreement terms.
Sales and Leasing Consultant
Gates Hudson
Charlottesville, VA
01.2022 - 06.2022
- Greeted prospective tenants and answered questions about the property.
- Ensured apartment availability and rental rates were accurately communicated to potential tenants.
- Provided tours of available units, models, amenities, and common areas.
- Maintained accurate records of unit availability and pricing information.
- Conducted follow-up calls with prospects to answer additional questions or discuss lease terms.
- Prepared leases for signature by both tenant and management personnel.
- Assisted in coordinating move-in activities such as scheduling maintenance requests or providing access to the premises.
- Regularly inspected vacant apartments to ensure they met leasing standards prior to showings.
- Addressed resident complaints in a timely manner while ensuring compliance with all applicable laws and regulations.
- Collected payments from residents on a monthly basis according to their lease agreement terms.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Responded quickly to concerns regarding community from prospective and current residents.
- Coordinated and followed up on maintenance requests for residents.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
E-Commerce Associate
Dulles Electric Supply
Sterling, VA
06.2020 - 01.2022
- Fielded questions and information requests for Online Retail and B2B sales portal websites
- Customer Service Representative for online Live chatting system
- Effectively handled high volumes of customer inquiries through email and phone, pre and post sales
- Specialized in manufacturers warranty procedures and processing for retail customers
- Set up wholesale customers for B2B accounts
- Assisted in navigation our webstores, helping customers better utilize all available features
- Gather and verified all required customer information for tracking purposes
- Answer an average of 100 calls per day addressing customer inquiries, problem solving and provided new product information
- Ensured superior customer service experience by addressing customer concerns
- Amazon Seller Central expert.
Project Manager/CSR
Dulles Electric Supply
Sterling, VA
01.2020 - 01.2022
- Manage commercial lighting project budget of $4M+ and ensure company obtains best possible pricing
- Determine and minimize risk in buyout process
- Reducing costs
- Oversee and analyze prime projects
- Write and distribute bid packages
- Provided ongoing feedback to customer
- Coordinated delivery of fixtures based on scheduled installations
- Excellent Customer Service was a priority, both during and after projects
- Working with brand representatives
- Working hand in hand with multiple factories/ manufacturers
- Quality control
- Liaison for customers and brand representatives
- Tracking packages
- Expediting orders
- Order entry.
Education
4 year diploma -
Parkview High School
Skills
- Data Entry
- Billing
- Scheduling
- Filing
- Sales Experience
- Solaris
- Adobe Acrobat
- Risk Analysis
- Microsoft Project
- Order Entry
- Solar Eclipse
- Inventory Management
- Logistics
- E-Commerce
- Yardi
- CRM software
- Salesforce
- QuickBooks
- Social media management
- Analytics
- Spanish
- Bilingual
- Customer service
- Property management
- Windows
- Active Directory
- Sales
- Microsoft Office
- Maintenance knowledge
- Tenant and eviction laws
- LIHTC
- Computer skills
- Organizational skills
- English
- Microsoft Excel
- Administrative Support
- Property Management
- Rent collection
Certification
Driver's License
Languages
Spanish, Fluent
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Property Manager
Cushman & Wakefield-The Lund Company
08.2024 - Current
First Assistant Manager
CATO Corporation
12.2023 - 08.2024
Sales and Leasing Consultant
KETTLER MANAGEMENT
07.2022 - 04.2023
Sales and Leasing Consultant
Gates Hudson
01.2022 - 06.2022
E-Commerce Associate
Dulles Electric Supply
06.2020 - 01.2022
Project Manager/CSR
Dulles Electric Supply
01.2020 - 01.2022
Driver's License
4 year diploma -
Parkview High School
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