Overview
Work History
Timeline
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Stephanie Orellana

Flushing,NY

Overview

10
10
years of professional experience

Work History

Custom Visibility Field Manager – National Liquor

AP Keaton
08.2022 - Current
  • Managed and executed 1,800+ national visibility projects annually (~150 per month) with budgets from $1K–$10K per booking, delivering 30-day turnaround campaigns with precision.
  • Oversaw budget allocation per brand and market for projects, ensuring adherence to financial objectives.
  • Coordinated daily logistics nationally for multi-market executions, optimizing resource allocation and workflow efficiency.
  • Managed vendor relationships, ensuring alignment on project objectives and deliverables. Additionally, negotiated vendor contracts, securing favorable terms and cost savings for the company
  • Oversaw the production of marketing materials, maintaining brand consistency across all channels.
  • Established effective communication with multiple departments for enhanced collaboration to meet operational deadlines.


Assistant General Manager

Anejo
03.2016 - 10.2021
  • Establish positive rapport with customer and encourage feedback; using feedback to implement improvements in service quality
  • Engage service recovery efforts as needed and ensured FOH staff adheres to hospitality standards
  • Maintain adequate FOH staffing levels while meeting labor goals
  • Managing payroll and time keeping, including completion of the proper paperwork for new hires and terminations
  • Handling of cash for all shifts including distribution of tips and bank deposits; ensuring cash handing policies are being followed by staff
  • Clearly and promptly communicating pertinent information to staff; leading pre-shifts meeting and trainings regarding new menu items or operational procedures

Food & Beverage Manager,

The Collective
11.2019 - 03.2020
  • Assisted in concept development of Food & Beverage department for new growing brand promoting co-living spaces with in existing NYC hotel
  • Applied years of New York City hospitality industry knowledge to co-develop training materials to promote staff development; collaborated with UK branch and external vendors
  • Trained front-of-house team on restaurant policies and procedures, guest services, and communications skills to promote positive experience
  • Managed all day-to-day operations of coffee shop and hotel bar i.e. – Scheduling, sales reports, inventory, etc.

Food & Beverage Manager

Gerber Group
03.2019 - 11.2019
  • Directed a diverse team of FOH and BOH restaurant staff in addition to In Room Dining department
  • Responsible for bar development; communications, sales, profit and cost control management
  • Manage event inquires; Vendors, corporate events, private events, social medias and promotions
  • Produced weekly reports detailing sales trends and forecast
  • Abide by, and uphold company policies and standards, as well as state sanitation and health regulations
  • Developed and maintain effective customer relations by offering warmth, passion, and extensive knowledge of food, wine, craft beers and spirits

Project Onboarding/ Training Manager,

Estiatorio Milos
10.2018 - 03.2019
  • Collaborated with General Manager to identify staffing needs, job specifications, qualifications, and skills
  • Reviewed and coordinated candidate applications. Conducted phone screenings and applicant interviews, referring best qualified candidates to GM for final interview
  • Coordinated onboarding and orientation process providing new hires with key information and resources
  • Provided clear expectations, direction and coaching for FOH staff through classroom sessions and floor observations

Timeline

Custom Visibility Field Manager – National Liquor

AP Keaton
08.2022 - Current

Food & Beverage Manager,

The Collective
11.2019 - 03.2020

Food & Beverage Manager

Gerber Group
03.2019 - 11.2019

Project Onboarding/ Training Manager,

Estiatorio Milos
10.2018 - 03.2019

Assistant General Manager

Anejo
03.2016 - 10.2021

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Stephanie Orellana