Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Orlando

Weimar,CA

Summary

Treatment Coordinator with expertise in insurance eligibility verification and patient care coordination. Proven track record in resolving complex billing issues and enhancing patient satisfaction through effective communication. Strong attention to detail in appointment management and strict adherence to HIPAA regulations. Certified in CPR/AED, committed to creating a safe and welcoming environment for patients.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Treatment Coordinator

Ulrich Orthodontics
Auburn, CA
02.2016 - Current
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
  • Resolved any issues related to payment discrepancies or denials in a timely manner.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
  • Monitored patient progress and updated care plans in consultation with medical staff.
  • Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
  • Provided guidance to patients about their financial responsibility for services rendered.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Provided emotional support and guidance to patients and their families.
  • Managed patient scheduling, appointment reminders, and follow-up calls.
  • Maintained comprehensive patient records, ensuring accuracy and confidentiality.
  • Explained policies, procedures and services to patients.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Maintained communication with healthcare providers regarding referrals and authorizations.
  • Performed administrative duties such as filing insurance claims forms or preparing reports.
  • Coordinated with insurance companies to confirm patient coverage and process claims.
  • Monitored patient progress and adjusted treatment plans as necessary.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Communicated with patients with compassion while keeping medical information private.
  • Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
  • Educated patients and families on health maintenance and disease prevention.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Assisted patients in understanding their care plans and healthcare options.
  • Ensured compliance with HIPAA regulations as well as other applicable laws.

Education

High School Diploma -

Colfax High School
Colfax, CA
06-2000

Skills

  • Insurance Eligibility Verification
  • Coordinated Patient Appointments
  • Efficient Claim Management
  • Patient education
  • Strong Verbal Skills
  • Patient Care Coordination
  • Service-Oriented Communication
  • Detail-Oriented Approach
  • Bookkeeping
  • Contract Payment Management
  • HIPAA protocol adherence
  • Effective Task Prioritization
  • Problem-solving
  • Effective Multitasking
  • Certified in CPR/AED
  • Appointment Coordination
  • Efficiently Answering Phones

Certification

  • Dental Assisting License (2002)
  • Xray License (2002)
  • CPR Certified (Yearly renewal)

Timeline

Treatment Coordinator

Ulrich Orthodontics
02.2016 - Current

High School Diploma -

Colfax High School

Similar Profiles

CREATE PROFILE