Stephanie Ortega
Chino Hills,CA
Summary
To obtain a challenging managerial position in the medical field that will allow me to utilize my knowledge and expertise of the health care system. The ideal position will provide an opportunity to promote my skills, allow professional advancement and afford me personal growth. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
23
23
years of professional experience
Work History
Supervisor Clinic Operations
Providence St. Jude
Chino Hills, CA
02.2022 - Current
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Provided guidance and support for new employees during their orientation period.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Supervised, trained and coached team of medical assistants.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Lead Medical Assistant
Providence Saint Joseph Medical Center
Orange, CA
03.2004 - Current
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Assisted patients with registration, new patient paperwork and check-out process.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Medical Assistant
Pacific Pain Care Management
Lake Forest, CA
03.2003 - 04.2004
- Performed preliminary physical tests to accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Medical Assistant
Vista Medical Group
Chino, CA
01.2001 - 03.2003
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Education
Medical Assistant Certificate - Medical Assisting
United Education Institute
Ontario, CA10.2001
High School Diploma -
Ruben S. Ayala High School
Chino, CA06.2001
Associate of Science - Nursing
Santiago Canyon College
Orange, CASkills
- Problem Anticipation and Resolution
- Effective communication
- Wound Care
- Decision Making
- Time Management
- Procedure Assistance
- Medication Administration
- Conflict Resolution
- Relationship Building
- Electronic Charting
- Critical Thinking
- Supply Management
- Treatment Room Preparation
- Multitasking and Prioritization
- Leadership
- Work well in a fast-paced environment
- Staff Management
- Business Development
- Operations Management
- Staff Development
- Training and Mentoring
Timeline
Supervisor Clinic Operations
Providence St. Jude
02.2022 - Current
Lead Medical Assistant
Providence Saint Joseph Medical Center
03.2004 - Current
Medical Assistant
Pacific Pain Care Management
03.2003 - 04.2004
Medical Assistant
Vista Medical Group
01.2001 - 03.2003
Medical Assistant Certificate - Medical Assisting
United Education Institute
High School Diploma -
Ruben S. Ayala High School
Associate of Science - Nursing
Santiago Canyon College
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