Stephanie Ortiz
Riverside,CA
Summary
Effective Scheduling Coordinator promoting more than 16 years' experience supporting personnel in busy, office environments. A pleasant individual seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable individual, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A knowledgeable employee considered a valuable asset to any company.
Overview
18
18
years of professional experience
Work History
Scheduling Coordinator II
Kaiser Permanente
03.2008 - Current
- Scheduled and rescheduled over 100 exams daily.
- Receive and direct, by phone or in person, visitors, patients, staff and others; answers inquiries to include those concerning general organizations, and determines member and non- member identity and eligibility.
- Health Connect proficient in message encounters and communication with MD's.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Manage and maintain detailed reports of pending orders to expedite patient care.
- Receive patient orders, prioritize and enter information into our Nuclear Medicine scheduling system for cases.
- Schedule/ Reschedule Nuclear Medicine exams/working with Nuclear Medicine Physicians assisting with protocol.
- Handle scheduling / resource conflicts in a timely and efficient manner.
- Prioritize scheduling of exams as necessary, dependent upon clinical information provided.
- Ensure that all stat procedures are prioritized per Physician request.
- Handle incoming calls to Radiology Scheduling Department.
- Prepare and analyze department backlog reports.
- Promotes, ensures & improves customer service to internal/external customers by demonstrating skills which are consistent w/ the organization's philosophy of providing extraordinary customer relations & quality service.
- Assist in training and orientation of new personnel.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Chartroom Clerk
Kaiser Permanente
06.2005 - 03.2008
- Maintained filing system and organized patient documents for easy retrieval of information
- Reviewed files, records and other documents to obtain information to respond to requests
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Processed incoming and outgoing mail and packages according to established procedures
Education
High School Diploma -
Colton High School
Colton, CA06.2001
Skills
- Data Entry, Interpersonal Skills; Customer Service experience, various applications in MS Office, as well as MS Outlook email/calendar/Teams
- RIS, Health Connect, Mainframe, KP Tort, PenRad, Shift-Hound
- Communication/Teamwork, Customer Service, Thrives in fast-paced Environments, planning & organizing workflow, prioritizing
- Activity planning and scheduling
- Scheduling strength
- Scheduling and preparation
Timeline
Scheduling Coordinator II
Kaiser Permanente
03.2008 - Current
Chartroom Clerk
Kaiser Permanente
06.2005 - 03.2008
High School Diploma -
Colton High School
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