Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Stephanie Ortiz

The Bronx,NY

Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

3
3
years of professional experience

Work History

Financial Secretary

D'Jesus Daycare Inc.
The Bronx, NY
09.2023 - Current
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Performed internal control procedures to ensure compliance with company policies and procedures.
  • Processed accounts receivable and payable transactions in a timely manner.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.

Ticketing Staff Member

Fordham University
The Bronx, NY
08.2023 - Current
  • Provided support for online ticket sales including troubleshooting technical issues.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Tracked changes in policies related to processing refunds for cancelled events or shows.
  • Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
  • Entered information in Excel system to maintain updated details related to customer ticket orders, reservations and payment method.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.

Resident Assistant

Fordham University
The Bronx, NY
01.2021 - Current
  • Communicated with staff to resolve problems with individual students.
  • Administered, coordinated or recommended disciplinary and corrective actions.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with others to discuss new opportunities.
  • Planned and completed group projects, working smoothly with others.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Data Entry Intern

Heavenly Vision Christian Center
The Bronx, NY
05.2023 - 08.2023
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Identified problems and errors associated with entered records and notified supervisor immediately when needed.
  • Analyzed reports to identify any errors in data entry, corrected any incompatibilities if necessary.
  • Performed data entry of client information from source documents within time limits.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Sorted out paper works before starting the actual task of entering the details into the database.

Front Desk Coordinator

Mora Tax Services
The Bronx, NY
04.2022 - 09.2022
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed and copied paperwork for permanent records.
  • Responded to emails from guests regarding their stay or any special requests they may have had.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Performed administrative tasks such as filing documents, preparing reports, and updating databases.
  • Updated and maintained company database with key information using Excel.

Education

Bachelor of Arts - Economics

Fordham University
The Bronx, NY
05-2024

Skills

  • Payroll Administration
  • Project Management
  • Financial Reporting
  • Calendar Management
  • Data Entry
  • Recordkeeping
  • Administrative Support
  • Project Planning
  • Clerical Support
  • Business Administration
  • Customer Service
  • Office Administration

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Served as the leader in charge of coordinating club planning activities for Fordham University's Office of Multicultural Affairs
  • Completed 2018 Scales of Justice Law program at Fordham University School of Law
  • Participated in The Lebanese American University attending the United Nations Association of the United States of America
    ● Fulfilled 150 community service hours working at an internship in an elementary school tutoring students with their homework.
    ● Managed and executed office tasks proficiently at various workplaces during my high school and college years.
    ● Filed Clients files and completed tax/ office work at a tax office
    ● Used Microsoft Excel to develop inventory tracking spreadsheets.
    ● Documented and resolved data entry work which led to up to date documentations.
    ● Created PowerPoint presentations that were successfully used for business and personal development.
    ● Reviewed and updated client correspondence files and scheduling database.

Timeline

Financial Secretary

D'Jesus Daycare Inc.
09.2023 - Current

Ticketing Staff Member

Fordham University
08.2023 - Current

Data Entry Intern

Heavenly Vision Christian Center
05.2023 - 08.2023

Front Desk Coordinator

Mora Tax Services
04.2022 - 09.2022

Resident Assistant

Fordham University
01.2021 - Current

Bachelor of Arts - Economics

Fordham University
Stephanie Ortiz