Stephanie Ortiz
Hollywood,Florida
Summary
The customer service representative will be responsible for providing exceptional support to our clients by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves interacting with customers via phone, email and chat to assist with product information, order processing and troubleshooting. The Ideal candidate with possess strong communication skills, a problem-solving mindset, and a commitment to delivering high-quality service.
Overview
12
12
years of professional experience
Work History
Warehouse Associate
Amazon Sortation Center
11.2023 - Current
- Sorting packages, scanning and stacking packages into pallets, wrapping, building shuttles, and preparing customer orders for delivery.
waitress
Puerto Plata on the water
08.2021 - 05.2023
- Greeted guests, took orders, ensured customer satisfaction, collected payments, prepared bills, and maintained tables.
medical receptionist
Spine Care Club
02.2017 - 10.2018
- Translated for Spanish speaking clients, scheduled medical appointments, processed insurance and cash payments, completed medical forms, and managed administrative tasks.
Administrative Assistant
COALITION FOR HISPANIC FAMILY SERVICES
08.2015 - 02.2017
- Processed mail, maintained patient database, managed calendars, filed correspondence, supervised tracking system, handled calls and correspondence, purchased and stocked office supplies, and performed administrative tasks.
Warehouse Associate
Amazon Sortation Center
01.2013 - 09.2014
- Welcomed and assisted customers, provided product information, stocked shelves, maintained cleanliness, and performed warehouse tasks.
Education
South Side Highschool
Rockville Centre, NY06.2014
Skills
- Packaging and Labeling
- Lifting and sorting
- Labeling and boxing
- Order Picking
- Warehouse Safety
- Shipping and receiving
- Heavy Lifting
- Fast food customer service
- Professional Customer Service
- Scheduling appointments
- Billing and Invoicing
- Multitasking
- Microsoft Office
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- First Aid Training
- Guest Relations
- Reservation Management
- Customer Service
- Teamwork and Collaboration
- Time Management
- Menu Planning Expertise
- Hospitality services
- Problem-solving skills
- Cash Handling
- Excellent Communication
- Multitasking Abilities
- Organizational Skills
- Attention to Detail
- Relationship Building
- Team building
- Staff Training
- Task Prioritization
- Payment Processing
- Computer Skills
- POS System Operation
- POS Systems
- Front Desk Management
Languages
English
Spanish
Timeline
Warehouse Associate
Amazon Sortation Center
11.2023 - Current
waitress
Puerto Plata on the water
08.2021 - 05.2023
medical receptionist
Spine Care Club
02.2017 - 10.2018
Administrative Assistant
COALITION FOR HISPANIC FAMILY SERVICES
08.2015 - 02.2017
Warehouse Associate
Amazon Sortation Center
01.2013 - 09.2014
South Side Highschool