Stephanie Ortiz

Maintained inventory levels to ensure sufficient stock levels for customer orders.

Pack online orders for customers and stores

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Performed cash, card, and check transactions to complete customer purchases.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Answered questions about store policies and addressed customer concerns.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Learned duties for various positions and provided backup at key times.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Conducted inventory counts by adding each item in stock and documenting in computer system.

• Led employee relations through effective communication, coaching, training, and development.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.