Stephanie Ortiz
Harrisburg,Pa
Summary
Professional lead with years of resourceful and focused administrative experience. Detail oriented, hard worker, and a fast pace learner. Skilled in customer service, networking, hiring, negotiating contracts, training new hires, screening potential employees, project management. Adaptable and willing to go extra mile and learn new tasks. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Business Analyst
Leidos
Mechanicsburg, PA
04.2024 - Current
- Analyzed existing systems and processes to identify areas of improvement.
- Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
- Completed data entry tasks for inventory tracking purposes.
- Worked effectively in team environments to make the workplace more productive.
Employee Experience Team Member
Hershey Entertainment & Resorts
Hershey, PA
08.2023 - 01.2024
- Supported employees dealing with complex situations by understanding needs and organizing satisfactory resolutions.
- Scheduled new employee orientations.
- Updated internal databases with new employee information, contact details and employment forms.
- Worked on multiple projects simultaneously in fast-paced environment.
- Served as link between management and employees by handling questions, interpreting and helping resolve work-related problems.
- Answer incoming telephone calls from employees questioning payroll, timecard correction, PTO request, shift changes, call off.
- Maintain documentation in Kronos to track employee timecard.
Central Scheduler
UPMC Heart and Vascular
Harrisburg, Pa
11.2018 - 04.2024
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Conducted structured peer interviews.
- Scheduled and confirmed patient appointments for diagnostic and consultation services.
- Answered daily phone calls to address patient inquiries.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Addressed, documented and responded to incoming correspondences.
- Developed effective scheduling processes to achieve production objectives.
- Provided leadership, insight and mentoring to newly hired employees.
Referral Specialist
UPMC Pinnacle Health
Lemoyne, Pa
07.2017 - 11.2018
- Entered confidential patient information and updated electronic records in database.
- Coordinated referral orders for patients.
- Aided clinical team to support administrative needs for clinical referrals.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Assisted patients by answering questions and providing information regarding referrals.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
Senior Team Lead
UPMC Pinnacle
Lemoyne, Pa
09.2015 - 01.2017
- Fostered positive employee relationships through effective communication, training and development coaching.
- Lead a team of 42 customer service representative.
- Delegated daily tasks to team members to optimize group productivity.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Developed and implemented policies, procedures and process improvement initiatives to increase patient satisfaction.
- Interviewed, hired and trained new quality customer service representatives.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Developed and maintained training materials for new hires.
- Submitted monthly, quarterly and weekly reports to manager to track mandatory requirements.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Coordinated training schedules and filed crucial administrative paperwork.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Fielded customer complaints and rectified service issues.
- Monitor represetative phone calls to assure quality assurance.
Office Manager
Systems Plus Office Service
Steelton, Pa
04.2013 - 09.2015
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coordinate with temporary agencies for new hires.
- Managed office inventory and placed new supply orders.
- Conferred with business leaders to evaluate needs and strategize operational improvements.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Managed office budget to handle all needs, including inventory, postage and vendor services.
- Quoted and prepared proposals for business clients.
- Processed rehires, terminations, garnishments and withholdings.
- Maintained annual and monthly budgets.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
- Created social media calendar, requiring scheduling of email blasts, social media posts, marketing campaigns and website updates.
- Mentored newly hired employees in benefits department and provided information regarding company policies and procedures.
- Conducted telephone and onsite interviews for all employees.
- Oversight of weekly payroll.
- Conduct new hire background check.
Leasing Agent
Desouza Brown
Hummelstown, Pa
01.2012 - 04.2013
- Managed property availability database.
- Train new hire leasing agents.
- Maintained accurate records of all correspondence with and from tenants.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Promoted property to businesses in local area through marketing, phone calls and email messages.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Contacted and followed up with tenants on renewal notices.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagemen.
- Answered calls and responded to inquiries from various parties.
- Maintained accurate and updated websites and printed materials.
- Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
- Created and updated marketing materials for department programs and properties.
Project Administrator
Systems Plus Office Service
Steelton, Pa
09.2007 - 09.2011
- Scheduled and monitored project timelines, and cost efficiency .
- Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
- Updated and managed project databases.
- Managed company website and social media accounts.
- Answered multi-line call system.
Real Estate Agent
Iron Valley of Central Pa
Harrisburg, Pa
12.2005 - Current
- Negotiated, facilitated and managed real estate transactions.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Wrote contract documents, purchase agreements and closing statements.
- Developed close relationships with area realtors and promoted builders to boost referral network.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Answered phone calls and emails from potential and existing customers.
- Maintain property availability database.
- Actively follow-up with prospects and hot leads.
- Maintained database of prospective customers.
- Planned and coordinated open house events.
- Toured residential properties and explained features, value and benefits of available homes.
Education
High School Diploma -
Dauphin County Technical School
Harrisburg, PA06.2000
Institute of Real Estate Studies
Harrisburg, Pa11.2005
Skills
- Schedule coordination
- Recruitment
- Payroll processing
- Staffing
- Background Checks
- Personnel records maintenance
- New hire orientation
- Microsoft Office
- Supervision
- Project Management
- Computer skills
- Training
- Customer Service
Affiliations
2012 Top 10 Leasing Agent Award
References
Available upon request
Timeline
Business Analyst
Leidos
04.2024 - Current
Employee Experience Team Member
Hershey Entertainment & Resorts
08.2023 - 01.2024
Central Scheduler
UPMC Heart and Vascular
11.2018 - 04.2024
Referral Specialist
UPMC Pinnacle Health
07.2017 - 11.2018
Senior Team Lead
UPMC Pinnacle
09.2015 - 01.2017
Office Manager
Systems Plus Office Service
04.2013 - 09.2015
Leasing Agent
Desouza Brown
01.2012 - 04.2013
Project Administrator
Systems Plus Office Service
09.2007 - 09.2011
Real Estate Agent
Iron Valley of Central Pa
12.2005 - Current
High School Diploma -
Dauphin County Technical School
Institute of Real Estate Studies
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