Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEPHANIE ORTIZ

Yonkers,NY

Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

3
3
years of professional experience

Work History

Direct Support Professional

JEMcare
Westchester County, NY
04.2025 - Current
  • Assisted in planning and implementing recreational activities for participants.
  • Provided guidance and support to ensure safety of individuals served.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

Executive Administrative Assistant

D'Jesus Daycare Inc.
The Bronx, NY
09.2022 - Current
  • Performed internal control procedures to ensure compliance with company policies and procedures.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Processed accounts receivable and payable transactions in a timely manner.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Updated the system to organize office documentation, maximizing efficiency, and increasing productivity.
  • Documented and resolved data entry work, which led to up-to-date documentation.
  • Created PowerPoint presentations that were successfully used for business and personal development.

Ticketing And Marketing Coordinator

Fordham University
The Bronx, NY
08.2023 - 05.2024
  • Provided support for online ticket sales including troubleshooting technical issues.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Tracked changes in policies related to processing refunds for cancelled events or shows.
  • Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
  • Entered information in Excel system to maintain updated details related to customer ticket orders, reservations and payment method.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.

Education

Bachelor of Arts - Economics And Sociology

Fordham University
The Bronx, NY
12.2024

Skills

  • Payroll Administration
  • Financial Reporting
  • Data Entry
  • Project Planning
  • Clerical Support
  • Business Administration
  • Customer Service
  • Bilingual- English and Spanish
  • Data analysis
  • Effective communication
  • Patient management
  • Multitasking and organization
  • Bilingual- English and Spanish

Timeline

Direct Support Professional

JEMcare
04.2025 - Current

Ticketing And Marketing Coordinator

Fordham University
08.2023 - 05.2024

Executive Administrative Assistant

D'Jesus Daycare Inc.
09.2022 - Current

Bachelor of Arts - Economics And Sociology

Fordham University

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